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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Governance and Administration20%- Governance framework
  • 1. Data governance and compliance
  • 2. Acceptable use policies
  • 3. Channel management policies
- Workspace administration
  • 1. Workspace settings and policies
  • 2. Roles and permissions
  • 3. Guest access management
Topic 2: Security18%- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Data Loss Prevention (DLP)
  • 3. Retention policies and export
- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
Topic 3: Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates
Topic 4: Discovery20%- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
Topic 5: Channel Strategy25%- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
- Channel architecture design
  • 1. Public vs. private channel strategy
  • 2. Channel naming conventions and organization
  • 3. Channel segments and cross-org channels
Topic 6: Migration and Change Management5%- Adoption and enablement
  • 1. Best practices for Slack adoption
  • 2. Training and change management plans
- Migration planning
  • 1. Transition from other platforms
  • 2. Data migration strategies

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Salesforce Certified Slack Consultant Sample Questions (Q70-Q75):

NEW QUESTION # 70
How can a Slack user view Salesforce records in Slack?

Answer: B

Explanation:
The Salesforce app in Slack enables users to query Salesforce records directly from within Slack, allowing teams to view and interact with Salesforce data without leaving the Slack environment.


NEW QUESTION # 71
You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

Answer: A

Explanation:
The correct answer is A . By default, everyone except guests can send and accept Slack Connect direct message invitations with people outside the organization, unless the Enterprise Grid organization modifies those settings. This distinction matters because Slack Connect DMs are a lower-friction form of external collaboration than shared channels, but they still require governance. Full members are normally allowed to initiate or accept external DMs, while guests are excluded because their membership is already limited and scoped. Option B is too restrictive and describes an admin-only model that is not the default. Option C incorrectly places control with workspace-level admins and owners. Option D is too broad because it includes guests, which conflicts with the default exclusion. The consultant should explain both the default behavior and the client's ability to tighten policy if the organization's risk profile requires stricter external collaboration controls. For regulated or security-conscious clients, this setting should be reviewed during the policies and settings workshop.
Reference topic: Policies and Settings - Slack Connect DM permissions, default external collaboration behavior, guest restrictions, and Enterprise Grid policy review.


NEW QUESTION # 72
When executing a learning curriculum for Slack in a large organization, what approach should be taken to ensure effective training for a diverse group of employees?

Answer: D

Explanation:
A blended learning approach, which combines self-paced online tutorials with interactive live sessions, is effective for a diverse workforce. This method caters to various learning preferences, allowing employees to learn at their own pace and still engage directly with trainers during live Q&A sessions.


NEW QUESTION # 73
During a Slack implementation project, who is primarily responsible for configuring the Slack workspace settings in line with the client's security policies?

Answer: D

Explanation:
The Partner's consultant, who has expertise in Slack implementations, should take the lead in configuring the workspace settings. However, it's crucial that this is done with the oversight and input from the client's IT team to ensure that the settings align with the client's security policies and internal requirements.


NEW QUESTION # 74
Which Salesforce component can be used to automate workflows and trigger notifications in Slack?

Answer: A

Explanation:
Salesforce Flow can be used to automate workflows in Salesforce, including triggering notifications and actions in Slack based on certain conditions.


NEW QUESTION # 75
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