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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL practices in high-velocity environments- Service management practices
  • 1. Deployment management
    • 2. Incident management
      • 3. Change enablement
        Topic 2: High-velocity IT Concepts- High-velocity nature of digital enterprises
        • 1. Digital transformation drivers
          • 2. Digital organization characteristics
            - ITIL guiding principles in high-velocity environments
            • 1. Progress iteratively with feedback
              • 2. Focus on value
                • 3. Start where you are
                  Topic 3: Digital Product Lifecycle- Release and operations
                  • 1. Resilient operations
                    • 2. Continuous delivery and deployment
                      - Design and development
                      • 1. Agile and Lean delivery practices
                        • 2. DevOps integration
                          Topic 4: High-velocity IT practices and techniques- Automation and advanced technology
                          • 1. Cloud computing and automation
                            • 2. AI and machine learning support
                              - Resilient and secure systems
                              • 1. Risk management
                                • 2. Security by design

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                                  Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q27-Q32):

                                  NEW QUESTION # 27
                                  Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are. Which action would BEST help to improve this situation?

                                  Answer:

                                  Explanation:
                                  Improve the training given to the staff of the service desk function


                                  NEW QUESTION # 28
                                  An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.
                                  Which approach should the organization follow when creating a value stream for this new service?

                                  Answer: D


                                  NEW QUESTION # 29
                                  Which stakeholders should assess and evaluate value realization?

                                  Answer:

                                  Explanation:
                                  Both the service consumer and the service provider


                                  NEW QUESTION # 30
                                  A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements.
                                  Which is the BEST approach for collecting the requirements?

                                  Answer: A


                                  NEW QUESTION # 31
                                  An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
                                  Which would be the BEST option this organization could consider to complete its overall risk mitigation?

                                  Answer: B

                                  Explanation:
                                  The organization has already identified alternate sites, backup capabilities, and manual workarounds. The major remaining gap is proving that these arrangements will actually work when needed. The best next step is to test the continuity plan.
                                  A plan can look good on paper and still fail under real conditions. Testing validates roles, dependencies, timing, recovery assumptions, communication paths, and the practical usability of backup and recovery methods. In HVIT, resilient operations depend on evidence-based confidence, not just documented intentions.
                                  A is useful but insufficient. B appears partly addressed already through backup capabilities. D may matter, but it does not complete the continuity capability in the way testing does. So C is the strongest answer.
                                  =========


                                  NEW QUESTION # 32
                                  ......

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