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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Guiding Principles - Continual Improvement - Governance - Practices Overview - Service Value Chain
Service Management Key Concepts	- Value and Value Co-creation - Service Offerings - Service Relationships
The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Organizations and People - Information and Technology

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EXIN ITIL 4 Foundation Sample Questions (Q127-Q132):

NEW QUESTION # 127
Identify the missing words in the following sentence:
A user is [?] that uses services.

A. a role
B. a team
C. a supplier
D. an organization

Answer: A

NEW QUESTION # 128
Which of the following statements about change authorization is CORRECT?

A. Every time a standard change is requested a change authority is assigned
B. Ensuring that changes are authorized after their deployment is done by the change authority
C. The technician making an emergency change can authorize such changes
D. The change type and model is the basis for assigning the change authority

Answer: D

NEW QUESTION # 129
When should a full risk assessment and authorization be carried out for a standard change?

A. When an emergency change is requested
B. When the procedure for the standard change is created
C. At least once a year
D. Each time the standard change is implemented

Answer: B

NEW QUESTION # 130
What is the purpose of the 'relationship management' practice?

A. To set clear business-based targets for service performance
B. To support the agreed quality of a service handling all agreed, user-initiated service requests
C. To align the organization's practices and services with changing business needs
D. To establish and nurture the links between the organization and its stakeholders

Answer: D

NEW QUESTION # 131
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

A. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
B. An organization should always use a single technique to ensure metrics are consistent
C. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
D. An organization should always develop competencies in methodologies and techniques that will meet their needs

Answer: D

NEW QUESTION # 132
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