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SAP C_BCSCX_2502 Exam Syllabus Topics:

Section	Objectives
Topic 1: Integration Across SAP CX and SAP Business Suite	- Integration with SAP S/4HANA and SAP Business Technology Platform 1. Data flow between CX and ERP systems 2. End-to-end process integration
Topic 2: Customer Data, Analytics, and Experience Management	- Customer identity and consent management 1. Personalization and analytics use cases 2. Data-driven customer engagement
Topic 3: Positioning SAP Customer Experience Solutions	- Business value positioning of SAP CX 1. Customer experience transformation scenarios 2. Omnichannel customer engagement
Topic 4: Understanding the SAP Customer Experience Portfolio	- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data) 1. Use cases across customer journey 2. Solution capabilities and value propositions

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Complex and costly upgrades from custom extensions
C. Better process execution through improved data quality
D. Efficient operations of IT security and efficiency
E. Data quality and consistency challenges

Answer: A,C,D

NEW QUESTION # 13
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Datasphere
B. SAP Business Al
C. SAP Workzone
D. SAP Customer Data Cloud

Answer: A

NEW QUESTION # 14
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Optimize buying lifecycle
C. Innovate and stay ahead
D. Increased profitability
E. Lower customer acquisition costs

Answer: B,D,E

NEW QUESTION # 15
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can migrate data using the Data Workbench.
B. You can manage customer segments.
C. You can record all master data (customer, products, organization) in a central database.
D. You can analyze customer preferences for communication.

Answer: D

NEW QUESTION # 16
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

A. SAP Analytics Cloud
B. SAP Cloud ALM
C. SAP Customer Data Cloud
D. SAP Successfactors

Answer: A,B,C

NEW QUESTION # 17
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