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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Migration and Change Management5%- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
Topic 2: Channel Strategy25%- User Groups and permissions
  • 1. User Group creation and management
  • 2. Default channels and channel management policies
- Channel architecture design
  • 1. Channel naming conventions and organization
  • 2. Public vs. private channel strategy
  • 3. Channel segments and cross-org channels
Topic 3: Security18%- Authentication and access
  • 1. Domain verification and auto-provisioning
  • 2. Single Sign-On (SSO) configuration
- Slack security and compliance
  • 1. Enterprise Key Management (EKM)
  • 2. Data Loss Prevention (DLP)
  • 3. Retention policies and export
Topic 4: Governance and Administration20%- Workspace administration
  • 1. Guest access management
  • 2. Workspace settings and policies
  • 3. Roles and permissions
- Governance framework
  • 1. Data governance and compliance
  • 2. Acceptable use policies
  • 3. Channel management policies
Topic 5: Discovery20%- Gather requirements
  • 1. Identify current workflows and pain points
  • 2. Understand business goals and collaboration needs
- Stakeholder analysis
  • 1. Identify key stakeholders and decision-makers
  • 2. Conduct discovery workshops
Topic 6: Workflows and Integrations12%- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
- Workflow Builder
  • 1. Automate routine processes
  • 2. Custom workflow templates

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Salesforce Certified Slack Consultant Sample Questions (Q29-Q34):

NEW QUESTION # 29
When presenting the final Slack grid design to a client for sign-off, what should be the primary focus of your presentation to ensure client understanding and agreement?

Answer: C

Explanation:
The primary focus when presenting the final grid design should be on explaining the rationale behind the chosen structure. This includes how the design aligns with the client's workflow and addresses their specific communication and collaboration needs. This approach ensures that the client understands the benefits and functionality of the design, leading to informed agreement.


NEW QUESTION # 30
A large enterprise plans to integrate Slack with their existing identity provider (IdP) to streamline user authentication. Which identity management feature should they primarily use to ensure a secure and efficient single sign-on (SSO) experience?

Answer: A

Explanation:
SAML-based single sign-on is the best option for integrating Slack with an existing IdP, providing a secure and streamlined authentication process that aligns with enterprise-level security requirements.


NEW QUESTION # 31
Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?

Answer: B

Explanation:
The correct answer is D . If the client needs a complete count of the number of people in the workspace, the correct org-level metric is Total membership . Full members alone would undercount the population because it excludes guests. Guests alone would obviously undercount because it captures only external or limited- access users. Members who posted is an engagement metric, not a population metric; it measures activity, not total people. Senior leadership reporting usually requires a clear rollup metric that represents the entire membership footprint, especially in Enterprise Grid where leadership may need visibility across workspaces, users, guests, and adoption trends. Total membership is the only option that reflects the complete count of people associated with the workspace. The consultant should distinguish between membership metrics and engagement metrics: membership tells how many people are present, while posting metrics tell how many are actively participating. For a complete count, total membership is the only defensible recommendation.
Reference topic: Governance Structure (Owner and Admin Roles) - org-level reporting, workspace membership metrics, admin analytics, and leadership reporting.


NEW QUESTION # 32
A large retail company is looking to migrate some of its critical admin processes to Slack to improve efficiency. Which process would be most effectively managed within Slack?

Answer: D

Explanation:
The employee onboarding process is well-suited to be managed within Slack, as it can utilize various Slack features like automated workflows, dedicated channels, and file sharing to streamline the integration of new employees into the company.


NEW QUESTION # 33
An organization using Slack needs to ensure that their workspace can only be accessed from their office premises for security reasons. What security setting should they implement to achieve this?

Answer: D

Explanation:
IP whitelisting is the most effective measure to ensure that Slack can only be accessed from the organization's office premises, as it allows access only from specific, pre-approved IP addresses.


NEW QUESTION # 34
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