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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Grouping and displaying customer 360 information - Capabilities and use cases of FlexCards - Designing FlexCards to meet requirements |
| Topic 2: OmniScripts | 27% | - Mapping business processes to OmniScript steps - Validation and alignment with business needs - Structure and components of OmniScripts |
| Topic 3: Data Tools | 23% | - Calculation Matrices and Procedures - Integration Procedures: connectivity and data flow - DataRaptors: purpose, design, and usage |
| Topic 4: Best Fit Solutioning | 27% | - Performance, security, and best practices - Gathering and analyzing business requirements - Fit-gap analysis and solution design - Mapping requirements to OmniStudio capabilities |
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NEW QUESTION # 37
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
Answer: A,B,E
Explanation:
Explanation
The three OmniStudio features and tools that the consultant should recommend to meet these requirements are:
OmniScript, Custom Styles, and Newport Design System. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for the public website. A Custom Style is a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. The consultant can use Custom Styles to style the OmniScripts using the corporate branding kit, such as colors, fonts, and icons. A Newport Design System is a tool that provides a set of predefined styles and components for building user interfaces. The consultant can use Newport Design System to style the user interface elements in the OmniScripts, such as radio buttons, slide bars, etc., according to the website's style guide
NEW QUESTION # 38
A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
Answer: D
Explanation:
Explanation
The OmniStudio tools that the consultant should use to design a solution to meet these requirements are:
Single FlexCard with multiple actions. A FlexCard is a tool that can display data and actions in a card format.
The consultant can use a single FlexCard to display the medical test reports for each patient, including the report name, date requested, and date generated. A FlexCard can also have multiple actions, such as buttons or links, that can invoke OmniScripts or Integration Procedures. The consultant can use multiple actions to enable the user to approve, print for review, or send for retest each medical test report
NEW QUESTION # 39
A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?
Answer: A
Explanation:
The most efficient way to meet the requirements is to create a FlexCard with two card states. A card state defines how a FlexCard displays data and actions based on certain conditions. The consultant can use conditions on the state to filter for priority, and then customize the fields and actions for each state. This way, the FlexCard can display different information and options for low/medium and high priority cases
NEW QUESTION # 40
A banking client wants to display a list of recent transactions on a customer ' s profile. The display must be branded to match the bank ' s website and allow the agent to dispute a transaction directly from the list.
What is the primary role of OmniStudio in this scenario?
Answer: C
Explanation:
The primary OmniStudio role here is to display interactive data using FlexCards. The requirement is not just to show static transaction information; the card must present recent transactions in a branded UI and allow the agent to take action, such as disputing a transaction. FlexCards are designed to show contextual information and provide quick actions in a reusable declarative component. OmniScript would be appropriate for a guided multi-step dispute process, but the initial list display and direct action surface are FlexCard responsibilities.
Tableau is for analytics and visualization, not transactional service actions. Apex may support custom logic, but it is not the primary declarative OmniStudio UI tool for this use case.
NEW QUESTION # 41
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
Answer: D
Explanation:
Explanation
The combination that the consultant should use in designing the solution is OmniScript and Navigate. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to display the mobile plans for the Customer 360° console application. A Navigate action is a button or a link that can redirect the user to another web page or URL. The consultant can use Navigate actions to add the following actions to the FlexCard: start a process to retrieve plan consumption data, create a new case, open a promotions web page, and change the SIM card
NEW QUESTION # 42
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