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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Channel & User Group Administration	28%	- Configure channel management policies - Manage default channels and required channels - Convert public channels to private channels - Manage user groups and channel permissions - Implement channel naming conventions and best practices
Fundamentals	9%	- Navigate the Slack Admin console - Understand Slack roles and responsibilities - Differentiate between Slack plans and features
App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Manage app approvals and app directory - Manage integrations and workflows - Configure app permissions and settings
Workspace Administration	9%	- Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace
Enabling Slack Success	15%	- Use analytics and reporting to measure engagement - Create help channels for user support - Drive organizational collaboration and productivity - Promote best practices and user adoption
User Lifecycle Management	14%	- Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Handle user onboarding and offboarding - Manage user roles and admin roles
Security	15%	- Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Monitor and audit workspace activity - Configure domain and IP restrictions

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Salesforce Certified Slack Administrator Sample Questions (Q133-Q138):

NEW QUESTION # 133
You lead a team responsible for launching Slack Enterprise Grid to all employees. Your leadership team firmly believes that Slack is currently too noisy and that a workspace dedicated to each major business unit will reduce noise. You want to be thoughtful about the workspace design and create an Enterprise Grid design that will best facilitate collaboration across your company.
What are two actions you should take?
(Select the TWO best answers.)

A. Create an implementation and project plan with an Enterprise Grid design focused on a multi- workspace business unit model.
B. Create an implementation and project plan with an Enterprise Grid design that includes one large workspace in order to avoid forming silos.
C. Create a business case for focusing on a thoughtful Enterprise Grid design, and present it to the leadership team.
D. Create success criteria and key design principles for Enterprise Grid, and work with your Slack account team to determine the pros and cons of each Enterprise Grid design model.
E. Create and launch an employee survey to better understand how knowledge is shared across the organization and how teams are using Slack today.

Answer: C,D

Explanation:
When designing an Enterprise Grid deployment, Slack recommends a thoughtful, structured approach.
According to Slack's Enterprise Grid best practices:
"Develop a clear business case outlining why a strategic design is important, addressing key goals such as minimizing noise and maximizing collaboration.
Define success criteria and key design principles early, and work with your Slack account team to evaluate different workspace design models." The idea is to ensure leadership understands the need for a strategic design and that the team has clear success metrics. C and E describe possible implementation strategies but jump ahead without a strategic foundation. D (surveying users) is helpful later but not the first step.
(Reference: Slack Administration Study Guide - Enterprise Grid Workspace Design Best Practices)
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NEW QUESTION # 134
During a re-org within your organization, the IT department is renamed to Business Technology (BT). Many channels will need to change their prefixes from #it- to #bt-.
The original channel creators are no longer at the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A. Promote members leading the IT to BT department name change initiative to the Channel Manager role in the key channels.
B. Use your preference menu to create an automatic keyword notification for IT and BT.
C. Write a script using the channels API to rename all channels with "#it-" to "#bt-" in bulk.
D. Join all public IT channels and request access to private channels in order to update the channel settings.

Answer: C

Explanation:
Slack API best practices specify:
"The channels.rename method within the Slack API allows admins to programmatically rename channels, making bulk updates efficient and standardized." Manually managing through Channel Manager roles (B) or joining channels (D) is slow and error-prone.
Keyword notifications (A) don't rename channels.
(Reference: Slack Administration Study Guide - Managing Channels and Using APIs)

NEW QUESTION # 135
Paul leads an accounting team and is implementing a new expense reporting system.
He wants to update employees on the status of the system's rollout to different offices. He also wants to post links to help articles and online trainings that the team can use as resources. However, he wants to maintain control over the flow of information for these updates and would like to minimize off-topic discussion.
Which of the following would help him achieve his goal?

A. Create a new invite-only workspace called "Expenses."
B. Create a private channel called #expense-system-updates with all employees added.
C. Create a new public workspace called "Expenses" with access granted to all employees.
D. Create a public announce-only channel for the expense system.

Answer: D

Explanation:
Slack recommends:
"Use public announce-only channels for company-wide updates. Only designated members can post, while everyone else can view and react without disrupting the information flow." This keeps updates structured and prevents off-topic discussion, while maximizing visibility to the whole organization.
(Reference: Slack Administration Study Guide - Announce-Only Channel Best Practices)
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NEW QUESTION # 136
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

A. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.
B. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
C. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
D. Meet with key business units to identify and measure opportunities to improve productivity using Slack.

Answer: D

Explanation:
To define Slack's success, it's essential to tie usage to business outcomes and improved productivity - not just technical setup or user counts.
Slack documentation recommends:
"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations." This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.
(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)
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NEW QUESTION # 137
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?

A. When working with contractors in a Slack Connect channel.
B. When sensitive information is placed in the incorrect channel and shared with other users.
C. When a Multi-Channel Guest is invited into one of the company's workspaces.

Answer: B

Explanation:
Slack EKM guidelines specify:
"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible." Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.
(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)
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NEW QUESTION # 138
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