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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Change Management and Training	13%	- Plan and execute change management activities - Create training materials and end-user guides - Define support processes and escalation paths - Develop user adoption strategy and documentation
Discovery and Scoping	18%	- Identify key stakeholders and user personas - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges
Implementation and Integration	28%	- Configure SSO and authentication providers - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure email and notification templates
Analytics and Monitoring	13%	- Conduct user feedback collection and optimization - Configure Site.com analytics and reporting - Monitor site performance and user engagement - Implement error handling and logging
Solution Design and Business Logic	28%	- Configure Lightning Web Components for customizations - Design data access and visibility rules - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) - Set up and manage CMS content and files

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q59-Q64):

NEW QUESTION # 59
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages theExternal Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

A. The user trying to merge the accounts does not have the System Administratorprofile.
B. The user trying to merge the accounts does not have the Merge Portal Roles permission.
C. Accounts used in an External Account Hierarchy cannot be merged with another account.
D. Accounts with active Experience Cloud users cannot be merged with another account.

Answer: C

Explanation:
The cause of the error is that accounts used in an External Account Hierarchy cannot be merged with another account. An External Account Hierarchyis a feature that allows you to create a hierarchy of partner accounts and contacts that mirrors the structure of your partner's organization. This helps you manage data access and visibility for your partners. However, accounts that are part of an ExternalAccount Hierarchy cannot be merged with other accounts, because this would disrupt the hierarchy and the sharing settings.

NEW QUESTION # 60
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?

A. Build Your Own (LWR)
B. Customer Service
C. Build Your Own (Aura)
D. Salesforce Tabs + Visualforce

Answer: A

Explanation:
This template allows CK to use out-of-the-box components that dynamically update the CMS content on its Experience Cloud site. Build Your Own (LWR) is a template that uses Lightning Web Components (LWC) to create fast and responsive pages. It also supports Salesforce CMS Connect, which allows CK to display CMS content from any CMS source on its site.

NEW QUESTION # 61
Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers

A. Guest user and public access settings
B. Content Delivery Network
C. Document Library Model (DLM)
D. Public Site Connect

Answer: A,B

Explanation:
To create a do-it-yourself site for its existing and prospective customers, UC should focus on two Experience Cloud features:
* Guest user and public access settings. These settings allow you to control what unauthenticated users can see and do on your site, such as viewing articles, manuals, and FAQs, or asking and answering questions.
* Content Delivery Network. This is a feature that allows you to improve the performance of your site by caching static resources, such as images, JavaScript, and CSS files. This can enhance the user experience and reduce the load on your server.

NEW QUESTION # 62
Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK's clients want an easy and cost effective way to set up a site and gather their customers' communicationpreferences.
Mow should CK help compile these preferences?

A. Build a Service Console to gather the preferences.
B. Use the standard Preferences Chatbot to gather the preferences.
C. Create a Lightning Bolt solution that already includes all the preferences.
D. Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Answer: D

Explanation:
To set up a site and gather their customers' communication preferences, CK should create a Lightning Bolt solution with a template and a login flow to gather the preferences. A Lightning Bolt solution is a package that contains an industry-specific template, theme, flows, apps, and components that can be used to create an Experience Cloud site. CK can create a Lightning Bolt solution that includes a template with the required pages and branding for its customers' site. CK can also include a login flow in the Lightning Bolt solution, which is a flow that runs when a user logs in to the site. CK can use the login flow to collect the customers' communication preferences and store them in Salesforce.

NEW QUESTION # 63
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?

A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
B. Enable the External Account Hierarchy setting departments as child accounts.
C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
D. Extend the Standard Role Hierarchy setting departments as child accounts.

Answer: B

Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3

NEW QUESTION # 64
......

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