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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Collaboration and Engagement- Chatter and community engagement features
- Case management in Experience Cloud
Topic 2: Security and Access- User authentication and login methods
- Sharing models and data visibility
- Profiles, permission sets, and roles in Experience Cloud
Topic 3: Experience Cloud Fundamentals- Experience Cloud licensing and capabilities
- Use cases and business value of Experience Cloud
Topic 4: Analytics and Optimization- Adoption and performance metrics
- Experience Cloud reporting and dashboards
Topic 5: Experience Site Configuration- Navigation and structure configuration
- Templates and branding
- Site creation and setup
Topic 6: Experience Personalization- Salesforce CMS integration
- Content personalization strategies
- Audience targeting and segmentation

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q60-Q65):

NEW QUESTION # 60
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to seerecords owned by their peers and subordinates.
What should be done to resolve the issue?

Answer: B

Explanation:
Super User access is a feature that allows you to grant access to records owned by other users who have the same role or a role below them in the role hierarchy. You can use Super User access to give retail managers access to records owned by their peers and subordinates.


NEW QUESTION # 61
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?

Answer: B

Explanation:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.


NEW QUESTION # 62
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?

Answer: C

Explanation:
To implement thenew style guide and unify branding across all of its Experience sites, UC should create a custom theme and apply it to all sites. A theme is a collection of branding assets and style settings that define the look and feel of your site. You can create a custom theme that matches your style guide and apply it to multiple sites using the Theme Management feature in Experience Builder.


NEW QUESTION # 63
Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.
Some of the articles are more than 2 years old.
What should a consultant recommend to optimize the public knowledge base?

Answer: A

Explanation:
To optimize the public knowledge base, a consultant should recommend to bulk-import the top performing articles to Salesforce and select the public knowledge base channel. This will allow NTO to import only the most relevant and useful articles from the external system and make them available to public users on its site.
The public knowledge base channel is a feature that allows NTO to share articles with unauthenticated users on its site.


NEW QUESTION # 64
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers

Answer: B,D

Explanation:
Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.


NEW QUESTION # 65
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