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| Section | Weight | Objectives |
|---|
| Salesforce Communications Cloud Overview | 10% | - Communications Cloud value proposition and capabilities - Use cases and customer benefits - Core components and architecture
|
| Analytics & Reporting | 15% | - Communications Cloud analytics capabilities - Key metrics and dashboards - Reporting for operations and finance
|
| Product Catalog Management | 15% | - Offerings and pricing strategies - Defining products and services - Service characteristics and resource specifications
|
| Fulfilment & Provisioning | 20% | - Resource pool management - Fulfilment order orchestration - Inventory and allocation - Service activation processes
|
| Order Management | 20% | - Omni API and Order Capture - Order lifecycle management - Product catalog management - Pricing and bundled offerings
|
| Billing & Revenue Management | 20% | - Revenue recognition concepts - Invoice generation and management - Billing architecture and processes - Usage-based billing
|
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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q27-Q32):
NEW QUESTION # 27
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
*They often need to refer back to their documents for routine customer requests
*They are able to handle the majority of customer request themselves despite of current challenges
*Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
- B. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- C. Leverage the CPQ cart for all cases minimize the implementation effort
- D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
Answer: D
Explanation:
To address the feedback from UC ' s sales agents regarding the complexity of handling routine customer requests and to improve the user experience, leveraging guided selling OmniScripts for common use cases and the CPQ cart for other use cases is recommended. This approach minimizes implementation efforts while providing a streamlined and intuitive interface for agents, reducing the need for extensive training and documentation reference.References:Salesforce Communications Cloud OmniScript and CPQ documentation, focusing on user experience and guided selling best practices.
NEW QUESTION # 28
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
- A. Attach an Omniscript ta task and handle the integration manually
- B. Use Apex to be able to send the customized payload and interpret the response
- C. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
- D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
Answer: B
NEW QUESTION # 29
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Add an Auto Add rule to include product A with bundle B
- B. Add a Recommendation rule for Product A when bundle B is added
- C. Configure the cardinality Min as 1, Max 1 and default as 1
- D. Configure the cardinality Min as 0, Max 1 and default as 1.
Answer: D
NEW QUESTION # 30
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
- C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
Answer: C
NEW QUESTION # 31
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- B. Design for one callout each request and cache the identifier in memory
- C. Design integration procedure that makes both request and returns the result to order Management.
- D. Use Data raptor technology to make the request and return the response to order management
Answer: A,D
NEW QUESTION # 32
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