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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Enabling Resilient Operations10%- Problem management, service continuity, infrastructure and platform management
- Capacity and performance management, monitoring and event management
Enabling Fast Development15%- Agile, DevOps, and continuous integration/delivery practices
- Automation, cloud-native practices, and rapid deployment
Enabling Assured Conformance7%- Information security management, risk management, compliance
Enabling Co-Created Value8%- Relationship management, service design, service desk practices
High-Velocity IT Concepts and Digital Enterprise25%- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Service-dominant logic, design thinking, complexity thinking
- Lean, agile, resilient, and continuous principles
Enabling Valuable Investments15%- Prioritization and value assessment practices
- Strategic alignment, portfolio management, business case development

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q57-Q62):

NEW QUESTION # 57
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

Answer: B

Explanation:
In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


NEW QUESTION # 58
An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
Which type of deployment approach is this?

Answer: D

Explanation:
A canary release exposes a change to a small subset of users or infrastructure before full rollout.
This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.


NEW QUESTION # 59
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

Answer: D

Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.


NEW QUESTION # 60
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?

Answer: C

Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.


NEW QUESTION # 61
Which is often a feature of a service value system for a digitally enabled organization?

Answer: D

Explanation:
A digitally enabled organization's service value system often features separate value streams for each product and service, allowing for agility, focus, and alignment of work to deliver value effectively.


NEW QUESTION # 62
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