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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
- Service-dominant logic, design thinking, complexity thinking
Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Enabling Fast Development15%- Agile, DevOps, and continuous integration/delivery practices
- Automation, cloud-native practices, and rapid deployment
Enabling Resilient Operations10%- Capacity and performance management, monitoring and event management
- Problem management, service continuity, infrastructure and platform management
Enabling Valuable Investments15%- Prioritization and value assessment practices
- Strategic alignment, portfolio management, business case development
High-Velocity IT Concepts and Digital Enterprise25%- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
Enabling Assured Conformance7%- Information security management, risk management, compliance

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q84-Q89):

NEW QUESTION # 84
In the context of Toyota Kata, what is the BEST way to answer the question 'How do we get there?'?

Answer: C

Explanation:
In Toyota Kata, the question "How do we get there?" is best answered through experimentation, using small, iterative tests to learn and adapt the path toward the target condition rather than relying solely on upfront planning.


NEW QUESTION # 85
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

Answer: D

Explanation:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.


NEW QUESTION # 86
Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

Answer: A

Explanation:
Valuable investments ensure that resources, initiatives, and risks taken by the organization are aligned with strategic objectives and corporate direction. This objective focuses on making sure that investment decisions deliver intended business value and remain consistent with overall organizational goals, helping to balance innovation with controlled and purposeful risk-taking.


NEW QUESTION # 87
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?

Answer: A

Explanation:
Risk appetite is the amount and type of risk that an organization is willing to take in order to meet its objectives. It is set by the governing body and provides the boundaries within which teams can make autonomous decisions quickly, which is essential when authority is delegated in a high- velocity environment.


NEW QUESTION # 88
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?

Answer: D

Explanation:
Assured conformance is concerned with satisfying governance, risk, and compliance requirements. Techniques such as the DevOps audit defense toolkit embed controls into the delivery pipeline so that evidence of compliance is generated continuously and automatically, rather than through periodic manual audits.


NEW QUESTION # 89
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