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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Lifecycle Management	14%	- Handle user onboarding and offboarding - Manage user roles and admin roles - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management
Topic 2: App Administration	10%	- Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows - Manage app approvals and app directory
Topic 3: Fundamentals	9%	- Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities
Topic 4: Enabling Slack Success	15%	- Promote best practices and user adoption - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Create help channels for user support
Topic 5: Security	15%	- Configure domain and IP restrictions - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Monitor and audit workspace activity
Topic 6: Channel & User Group Administration	28%	- Implement channel naming conventions and best practices - Configure channel management policies - Convert public channels to private channels - Manage user groups and channel permissions - Manage default channels and required channels
Topic 7: Workspace Administration	9%	- Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations

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Salesforce Certified Slack Administrator Sample Questions (Q186-Q191):

NEW QUESTION # 186
An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?

A. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
B. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
C. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
D. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

Answer: D

Explanation:
Slack's best practice for maintaining security is:
"Deploy the Slack desktop app to users and allow automatic updates to ensure that users are always running the latest, most secure version." Disabling updates (Option B) would increase security risks. Browser usage alone (Option A) is insufficient for a full Slack experience, and Option D relies too much on user compliance instead of ensuring deployment at scale.
(Reference: Slack Administration Study Guide - Deployment and Security Best Practices)
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NEW QUESTION # 187
Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A. Set message retention policies.
B. Manage single sign-on (SSO) settings.
C. Reset all members' passwords.
D. Turn on approved apps.

Answer: B

Explanation:
On Slack Enterprise Grid:
"Org Owners are responsible for organization-wide security and compliance settings, including configuring and managing Single Sign-On (SSO) for the entire organization." Workspace Owners manage workspace-level settings such as retention policies (A) or app approvals (D), but they cannot manage enterprise-wide SSO configurations. Resetting passwords individually (B) is not something either can do directly - identity is managed via the IdP in Enterprise Grid.
(Reference: Slack Administration Study Guide - Roles and Permissions in Enterprise Grid)

NEW QUESTION # 188
Your organization would like to maintain their Bring Your Own Device (BYOD) policy on Slack's Enterprise Grid plan and have not yet decided on an Enterprise Mobility Management (EMM) provider.
Which two features are included in Slack's native mobile controls on the Enterprise Grid?
(Select the TWO best answers.)

A. Identity provider (IdP) group management for mobile devices.
B. Domain allow list to limit mobile access to corporate workspaces only.
C. Jailbreak or root detection for mobile devices.
D. Block file downloads and copying on mobile devices.
E. Remotely erase data in the case of stolen mobile devices.

Answer: B,D

Explanation:
Slack native mobile security features include:
"Admins can block file downloads and copying on mobile and use domain restrictions (domain allow list) to ensure only managed accounts access corporate Slack workspaces." Remote wipe (C) requires Mobile Device Management (MDM), not native Slack. IdP management (D) is not mobile-specific. Jailbreak detection (E) is not a native Slack feature.
(Reference: Slack Administration Study Guide - Slack Native Mobile Security Features)
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NEW QUESTION # 189
A few months ago, a team of developers at Blue Inc identified a new issue during testing and created a public channel called #bug-cricket to communicate about the issue.
They may need to reference the history in the future. Of note, there has not been any new activity in #bug- cricket for months, and the bug case has been closed.
What should the team do with #bug-cricket?

A. Convert the channel to private, and then archive it; members of the channel will retain access to the files.
B. Delete the channel; messages from a deleted channel are still available via search.
C. Remove all members from the channel, and then archive it; this way, members can find messages via search but will not be able to browse the channel history itself.
D. Archive the public channel; anyone can still browse the conversation history in Slack, and messages will appear in search results.

Answer: D

Explanation:
The best practice for completed projects that may need to be referenced later is:
"Archive the public channel. Archived channels remain searchable and can be browsed for historical reference, but new posts are disabled." Deleting the channel would risk losing accessibility to discussions, and unnecessary privacy changes would confuse users.
(Reference: Slack Administration Study Guide - Channel Archiving and Searchability)

NEW QUESTION # 190
You're a Primary Org Owner for a bank's Slack Enterprise Grid.
Your compliance team is concerned that customer service employees may accidentally share sensitive information like account numbers.
What recommendation should you make?

A. Designate one admin per channel to monitor and report sensitive data to the compliance team.
B. Install an eDiscovery app to log all message content in the channel, and maintain a record of all sensitive content shared.
C. Integrate with a Data Loss Protection (DLP) provider to remove sensitive data shared in Slack.
D. Build a bot that will message members and ask them to remove sensitive customer data in the event that it is shared.

Answer: C

Explanation:
Slack's compliance and security guidance states:
"A Data Loss Prevention (DLP) integration actively monitors Slack messages and files for sensitive information, and can block, quarantine, or delete data according to your compliance policies." eDiscovery (A) archives content but doesn't prevent exposure. Bots (C) are reactive, not proactive. Manual monitoring by admins (D) is inefficient and error-prone.
(Reference: Slack Administration Study Guide - Integrating DLP Solutions with Slack)

NEW QUESTION # 191
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