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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Passing Score:	70%
Exam Duration:	60 minutes
Available Languages:	English
Certificate Validity Period:	SAP certification stays valid for the current solution release
Exam Price:	$200 USD
Related Certifications:	SAP Customer Experience Solutions SAP Certified - Positioning SAP Business Suite
Exam Format:	Multiple Choice, Multiple Response, Scenario-Based
Real Exam Qty:	30
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

NEW QUESTION # 23
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Checkout and payment modules
B. Customer credit scoring
C. Management of opportunities
D. Delivery of an e-commerce platform
E. Support end-to-end e-commerce processes

Answer: A,D,E

NEW QUESTION # 24
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Emarsys
B. SAP Sales Cloud Version 2
C. SAP Customer Data
D. SAP Commerce Cloud

Answer: C

NEW QUESTION # 25
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables organizations to deliver personalized customer engagement data.
B. It provides seamless connectivity to teams with the correct information at the right time.
C. It provides permanent transparent and personalized data related to maintenance plants.
D. It enables processing of accounting data.
E. It provides permanent awareness of customer expectations.

Answer: A,B,E

NEW QUESTION # 26
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By executing marketing campaigns for product service
C. By providing a dedicated self-service experience as a forecast
D. By focusing on back-end service operations

Answer: A

NEW QUESTION # 27
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Sales Cloud Version 2
B. SAP Customer Data Cloud
C. SAP Customer Data Platform
D. SAP Emarsys

Answer: A

NEW QUESTION # 28
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