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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.
Topic 2	Security: This domain targets Salesforce Security specialists in identifying Slack product security features that meet organizational needs. Candidates will describe how Slack addresses security governance, risk management, and compliance while recommending features that protect sensitive data.
Topic 3	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 4	Channel and User Group Administration: This section measures the skills of Salesforce Administrators in setting up and managing Slack channels. Candidates will learn when to use channels versus direct messages or group DMs, as well as when to opt for public or private channels.

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Salesforce Certified Slack Administrator Sample Questions (Q23-Q28):

NEW QUESTION # 23
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)

A. Limit the posting permissions to Org Admins, plus specific people.
B. Archive the channel and create a new channel to eliminate the noise.
C. Encourage employees to direct message the HR team with questions and confidential information.
D. Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.

Answer: A,D

Explanation:
The best way to manage noise while protecting sensitive information includes:
* Limiting posting permissions - According to Slack's official guidance:
"You can restrict who can post to a channel by limiting posting permissions to specific people, ensuring that only authorized individuals can post while others can read."
* Creating a private channel with a personal benefits workflow:
"Private channels are suitable for discussions requiring confidentiality. Workflows can route sensitive questions to HR without public visibility." Encouraging DMs (option C) helps, but it is not a structured or scalable solution for organizational processes.
Archiving the channel (option D) would disrupt access to the historical benefits information and is unnecessary.
(Reference: Slack Administration Study Guide - Channel Management Best Practices and Workflows)
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NEW QUESTION # 24
As a Workspace Owner on the Slack Business+ plan, you need to set message retention policies for your workspace. You'd like to keep important information in Slack so that employees can search for it, but there are a few channels with messages that you don't need to save for more than one month.
How should you set up your data retention policies? (Select the best answer.)

A. Set the retention policy for public channels to keep all messages .and allow members to determine how long they'd like to keep messages in private channels.
B. Set your global message retention policies for one month, and adjust retention settings for important channels to keep everything.
C. Set the retention policy for private channels to keep everything, and set the retention policy for public channels to one month.
D. Keep the default retention settings, but set a message retention policy of one month for channels with less important information.

Answer: C

NEW QUESTION # 25
Jason, an Org Owner on the Enterprise Grid plan, wants to enable additional mobile security features for users who have unmanaged devices.
Which of the following mobile security features is available to Jason?

A. Make VPN mandatory
B. Block message copying and the downloads
C. Restrict access based on IP
D. Block Workspace access

Answer: B

Explanation:
Slack's mobile security features on Enterprise Grid allow:
"Blocking the ability to copy messages and download files on unmanaged devices to protect sensitive data." IP restrictions (Option B) and VPN enforcement (Option D) are broader network security strategies but not specific mobile device security features. Blocking workspace access completely is not the goal; securing content on devices is.
(Reference: Slack Administration Study Guide - Mobile Security Features and Compliance Settings)
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NEW QUESTION # 26
You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)

A. Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
B. Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
C. Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
D. Create a thread for planning in your existing team channel and @mention the team members on the planning committee.

Answer: B

Explanation:
Slack's best practices for private, sensitive, or surprise planning activities:
"Create a private channel when planning events that should remain confidential to a specific group of people." This protects the surprise. Public channels (A) expose planning. Group DMs (B) are limited (maximum of 8 people) and informal. A thread in a public space (C) is risky for surprises.
(Reference: Slack Administration Study Guide - Managing Sensitive Conversations)
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NEW QUESTION # 27
What are the main benefits of Workflow Builder? (Choose all that apply.)

A. It supports integration with various third-party apps for easy data transfer between services.
B. Developers and engineers can easily automate efficiencies in their development.
C. Non-developers can easily automate business processes.
D. Templates are available for download.

Answer: B,D

NEW QUESTION # 28
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