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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Health Cloud Accredited Professional Exam |
| Exam Number: | AP-211 |
| Exam Format: | Multiple choice, Multiple select |
| Available Languages: | English |
| Related Certifications: | Salesforce Health Cloud Consultant Salesforce Administrator |
| Recommended Training: | Salesforce Health Cloud Trailhead Modules Salesforce Health Cloud Documentation |
| Exam Registration: | Salesforce Accredited Professional Credentials |
| Sample Questions: | Salesforce AP-211 Sample Questions |
| Exam Way: | Online proctored exam via Salesforce credentialing platform or authorized testing provider |
| Pre Condition: | No strict prerequisites required, but familiarity with Salesforce Platform and healthcare industry concepts is recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/accredited-professional |
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NEW QUESTION # 75
A provider wants to set up a Contact Center leveraging Health Cloud to enable its patients to set up appointments, get answers to their billing questions, and update their plan information. Which group of people should a consultant work with to identify pain points and define project requirements?
Answer: D
Explanation:
For a patient contact center handling scheduling and billing inquiries, the primary end-user persona is the Contact Center Agent, supported by the Salesforce Administrator and Integration Architect as technical stakeholders. From a discovery perspective, the consultant should validate the current-state workflow with the people who perform it, document pain points and handoffs, and translate the findings into functional, data, security, and integration requirements before solution design begins. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Personas: Contact Center agent | Stakeholders: Salesforce administrator, Integration architect # (Correct Answer)) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Discovery - Provider; Integration; Scheduling
NEW QUESTION # 76
A customer wants to move its existing Patient-Reported Outcome Measures (PROMs) surveys to Health Cloud. It requires a solution that allows for question banks and version control for this standardized survey.
Which solution should a consultant recommend?
Answer: D
Explanation:
Step-by-Step Explanatio n:
Discovery Framework for PROMs Surveys:
The Discovery Framework in Health Cloud supports question banks, standardized survey templates, and version control.
Exact Extract:
"Use the Discovery Framework to create assessments with question banks, reusable questions, and versioning to manage standardized surveys such as PROMs." Reference:
Why Not Other Options?
Salesforce Surveys/Salesforce Feedback Management: Support surveys, but do not natively support question banks or version control for standardized, healthcare-specific forms.
Health Cloud Forms: Used for simple data capture, not for full-featured assessments with question banks and versioning.
Conclusion:
The Discovery Framework is the recommended solution for managing PROMs with question banks and version control.
NEW QUESTION # 77
While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?
Choose 3 answers
Answer: A,B,C
Explanation:
Step-by-Step Explanatio n:
Health Cloud Intelligent Document Automation (IDA) Capabilities:
IDA automates processing of incoming documents (like insurance cards or clinical records).
Out-of-the-box features allow:
Document Rotation: For correcting the orientation of scanned/received documents.
Record Type Association: For matching documents to appropriate Salesforce record types (such as associating a document with a Patient or Encounter).
Automated Document Checklist Item Creation: Automatically creating checklist items for actions (e.g., missing forms or needed verifications).
Supported and Unsupported Features:
Barcode Scanning: Not an out-of-the-box feature of Health Cloud IDA (may require third-party solutions).
eFax Connection: While Health Cloud supports document management, direct eFax integration is not out-of-the-box.
Official Document Extracts:
From Salesforce Help:
"You can rotate, associate, and automate checklist items for documents received in Health Cloud using Intelligent Document Automation."
- Administer Health Cloud - Document Automation
Reference:
Intelligent Document Automation Overview
NEW QUESTION # 78
Bloomington Caregivers has created and tested its first care plan template in sandbox, which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
Choose 2 answers
Answer: A,C
Explanation:
Step 1: Requirement Analysis
After deploying a care plan template (including problems, goals, and tasks) via Data Loader to the final environment, users must be able to use the new template for creating care plans in production.
Step 2: Salesforce Health Cloud Documentation Guidance
According to the official Health Cloud administration guide, two key post-deployment steps are required:
1. Confirm User Access to Care Plan Objects
Users must have the correct permissions to view, create, and use care plan templates and related records. This involves assigning the appropriate permission sets or profiles to allow access to the Care Plan, Care Plan Template, and related objects.
Extract:
"Ensure users have the necessary permissions to access care plan templates and related objects so they can view and apply templates to patients' care plans." Administer Health Cloud - Care Plans and Permissions
2. Activate the New Care Plan Template
Templates (and their related records) must be activated after being deployed to make them available for use by end users. Care plan templates in Salesforce Health Cloud have an "Active" status that must be set to "True" or "Activated" before users can select them when creating new care plans.
Extract:
"After importing care plan templates and related data, administrators must activate the template to make it available to care coordinators and clinicians." Administer Health Cloud - Deploying and Activating Care Plan Templates Other Options:
B . Activate the problems, goals, and tasks associated with the template:
Not required as a separate step. When you activate the care plan template, its associated problems, goals, and tasks become available.
D . Conduct end-user training:
While important, it is not a required technical step for enabling the template after deployment.
Verified Answers:
A . Confirm User access to Care Plan objects.
C . Activate the new care plan template.
Reference:
Administer Health Cloud - Care Plan Templates
Administer Health Cloud - User Setup
NEW QUESTION # 79
An external provider wants to get a patient ' s allergy information from Bloomington Caregivers ' Health Cloud system. Which Health Cloud API should a consultant recommend?
Answer: A
Explanation:
The Clinical Summary Healthcare API provides access to patient clinical summary data, specifically including allergies, conditions, and clinical observations. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Clinical Summary Healthcare API) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
The implementation should be tested with representative healthcare data and end-user workflows so that relationships, permissions, automation, and integration behavior remain consistent from the source transaction through the user experience.
Study Guide references/topics:Implement - Provider; Clinical
NEW QUESTION # 80
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