ITIL-4-CDS덤프샘플문제체험시험공부자료

ExamPassdump의 Peoplecert ITIL-4-CDS덤프는 Peoplecert ITIL-4-CDS시험문제변경에 따라 주기적으로 업데이트를 진행하여 덤프가 항상 가장 최신버전이도록 업데이트를 진행하고 있습니다.구매한 Peoplecert ITIL-4-CDS덤프가 업데이트되면 저희측에서 자동으로 구매시 사용한 메일주소에 업데이트된 최신버전을 발송해드리는데 해당 덤프의 구매시간이 1년미만인 분들은 업데이트서비스를 받을수 있습니다.

Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Service value system and value streams
  • 1. Designing value streams and workflows
    • 2. Core concepts and principles
      - Resource and capability management
      • 1. Buy vs build and sourcing strategies
        • 2. Planning and allocation
          Deliver and transition services25%- Service transition and change management
          • 1. Change enablement and release management
            • 2. Deployment and implementation
              - Service delivery and operational practices
              • 1. Service operation and control
                • 2. Service integration and management
                  Create and develop services25%- Quality assurance and validation
                  • 1. Service level management
                    • 2. Testing and verification
                      - Service design and development practices
                      • 1. Service components and architecture
                        • 2. Requirements definition and specification
                          Support and improve services25%- Performance measurement and improvement
                          • 1. Metrics and monitoring
                            • 2. Continual improvement practices
                              - Service support and incident management
                              • 1. Service desk and request fulfilment
                                • 2. Incident and problem management

                                  >> ITIL-4-CDS덤프샘플문제 체험 <<

                                  ITIL-4-CDS덤프샘플문제 체험 시험덤프 샘플문제 다운

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                                  최신 Peoplecert Certification ITIL-4-CDS 무료샘플문제 (Q44-Q49):

                                  질문 # 44
                                  An organization is writing its test strategy in order to define the test levels and test types that are in scope for testing. In the past, the organization has experienced service disruptions after some releases of a particular application. These disruptions were happening because the application caused other applications to generate errors.
                                  Which test level should the organization focus on to address this weakness?

                                  정답：A


                                  질문 # 45
                                  A service provider works with a diverse group of customers, including corporate, private, and partner organizations. The service provider's service desk supports users from all customer organizations. However, different users prefer different communication channels. In response to their preferences, the service provider implemented email, chat, phone, and website contact form for the users to contact the service desk. The service desk team is increasingly struggling to monitor all channels and respond timely. Some user queries are not noticed early enough, and the users are complaining. What should the service provider do to improve the situation?

                                  정답：B


                                  질문 # 46
                                  At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

                                  정답：D

                                  설명：
                                  ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.


                                  질문 # 47
                                  A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

                                  정답：D


                                  질문 # 48
                                  What should an organization consider when deciding to retain or outsource specific IT services?

                                  정답：D


                                  질문 # 49
                                  ......

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