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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Action Map Configuration
  • 2. Targeting and Engagement Rules
  • 3. Customer Journey Triggers
- Reporting and Analytics
  • 1. Performance Reporting
  • 2. Engagement Analytics
  • 3. AI-driven Insights
- Customer Journey for Agents
  • 1. Customer Behavior Analysis
  • 2. Agent Interaction Experience
  • 3. Journey Context
- Setup and Configuration
  • 1. Configuration of Engagement Features
  • 2. Predictive Engagement Fundamentals
  • 3. Web Tracking and Visitor Identification
Genesys Predictive Routing- Getting Started
  • 1. Overview of Predictive Routing
  • 2. AI-based Routing Concepts
  • 3. Business Use Cases
- Configuration
  • 1. Queue and Routing Configuration
  • 2. Performance Optimization
  • 3. Predictive Routing Setup

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q75-Q80):

NEW QUESTION # 75
What does the "frequency cap" setting control in an action map?
Response:

Answer: D


NEW QUESTION # 76
Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

Answer: D


NEW QUESTION # 77
Which two insights can be gained from the Visitor Activity Report?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 78
Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

Answer: A


NEW QUESTION # 79
While routing an interaction to an agent, how does Genesys Cloud route the interaction if the timeout period expires?
Response:

Answer: A


NEW QUESTION # 80
......

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