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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 2: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 3: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 4: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 5: Testing | 11% | - Validate and test designs
|
| Topic 6: Declarative Design | 27% | - Design using Salesforce declarative tools
|
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NEW QUESTION # 37
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
Answer: B
Explanation:
The study guide identifies B. Semantic and accessible component markup as the correct answer. SLDS is a design system that provides resources for creating interfaces aligned with Salesforce's visual and interaction conventions. In the context of this question, its relevant contribution is component markup designed around semantic structure and accessibility considerations. Semantic markup is important because the structure of an interface conveys meaning beyond its visual appearance. Properly structured controls, labels, states, and component relationships can be interpreted more reliably by browsers and assistive technologies. Option A is incorrect within the study guide's framing because SLDS itself is not simply a library of Lightning Web Components. The system provides design specifications, patterns, markup, styling, and associated guidance that can be applied when developing components. Option C describes JavaScript modules and plugins rather than the core SLDS resource identified by the answer key. This question reinforces the distinction between a design system and a component runtime framework. SLDS provides the standards and building blocks that support consistent interface implementation. For custom development, using its semantic and accessible markup patterns helps preserve Salesforce UX conventions while reducing the risk of inconsistent component behavior.
Study Guide reference/topics: SLDS, semantic markup, accessibility, component patterns, Salesforce Lightning Design System.
NEW QUESTION # 38
In which way could the usability of accordion elements be improved in a mobile environment?
Answer: B
Explanation:
The usability of accordion elements in a mobile environment could be improved by expanding the first section by default.This is because it can provide the user with a clear indication of what kind of content is hidden in the accordion, and encourage them to explore the rest of the sections1.Expanding the first section by default can also reduce the user's cognitive load, as they do not have to make a decision on which section to open first2.Moreover, expanding the first section by default can improve the accessibility of the accordion, as it can help screen reader users to understand the structure and purpose of the widget3.
Using the Back browser button to collapse content is not a good option, as it can confuse the user and break the expected browser behavior.The Back button is meant to navigate to the previous page, not to collapse an accordion section4.Using the Back button to collapse content can also create navigation issues, as the user might lose their current page or state4.
Moving an expanded section to the top of the screen is also not a good option, as it can disrupt the user's spatial memory and orientation.Moving an expanded section to the top of the screen can change the order and position of the accordion sections, which can make it harder for the user to find and access the section they want5.It can also create a jarring and inconsistent user experience, as the user might not expect the content to move around the screen5.
How to design the perfect accordion
Accordions: Design guidelines
Accessible Accordion - examples and best practices | Aditus
Don't Use The Back Button To Modify Data
Usability of a mobile navigation consisting mostly of accordions?
NEW QUESTION # 39
Cloud Kicks asks its UX Designer to create a B2B sales portal that can easily integrate customer relationship management. Which Salesforce solution should be used?
Answer: C
Explanation:
The correct answer is B. Experience Cloud, as stated in the uploaded UX Designer study guide. Experience Cloud is designed to create external-facing digital experiences that connect customers, partners, and other audiences with Salesforce data and processes. A B2B sales portal commonly needs authenticated external users to access CRM information, collaborate with the organization, view or manage opportunities, work with leads, or interact with other Salesforce records. That requirement aligns directly with Experience Cloud because the portal experience can be built around CRM-connected data while still presenting an external interface tailored to business partners or customers. Option A, Commerce Cloud, is primarily focused on digital commerce experiences and transactional storefront requirements. Although commerce can be relevant to B2B scenarios, the question specifically emphasizes creating a sales portal that integrates customer relationship management, which points to Experience Cloud. Option C, Sales Cloud, provides the CRM capabilities used by internal sales organizations, but it is not itself the external portal solution described in the scenario. From a UX architecture perspective, the correct platform should match both the target audience and the interaction context. Here, external B2B users require a portal tightly integrated with Salesforce CRM data and processes.
Study Guide reference/topics: Experience Cloud, B2B portal, CRM integration, external experiences, Declarative Design.
NEW QUESTION # 40
A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?
Answer: A
Explanation:
A diary study is a research methodology that involves asking participants to record their thoughts, feelings, behaviors, and activities over a period of time, usually in response to prompts or questions from the researcher1. A diary study is suitable for Cloud Kicks (CK) to conduct discovery phase research to understand more about the customers' purchasing habits, as it will allow them to remotely observe customers' buying patterns over the course of a 2-month period.A diary study will also provide rich and contextual data on the customers' needs, preferences, motivations, and pain points, as well as the factors that influence their purchasing decisions1.Salesforce User Experience Designer Exam Guide,Diary Studies: How to Conduct from Start-to-Finish
NEW QUESTION # 41
A UX designer wants to quickly mock up salesforce user interface experiences using a collection of prebuilt components. The designers neededsalesforce lighting design systems(SLDS) resources for their designs and prototypes such as base components tokens and designs patterns Which tool or installation should best support their needs?
Answer: D
Explanation:
A sketch plugin is a tool that allows the UX designer to quickly mock up Salesforce user interface experiences using the Lightning Design System (SLDS) resources, such as base components, tokens, and design patterns. The sketch plugin is a free plugin for Sketch, a design toolkit that helps create wireframes, mockups, sample screens, and more. With the sketch plugin, the designer can search and drag the prebuilt components from the plugin into the canvas, and export the mockups as pdf, jpeg, or png files. The sketch plugin also supports synonyms and variants for the components, making it easier to find and use the desired elements.The sketch plugin can be downloaded from the SLDS website1or from the AppExchange2.Reference:
[Create Quick Salesforce UI Mockups: Lightning Design System Plugin for Sketch]1
[Lightning Design System Sketch Plugin]2
NEW QUESTION # 42
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