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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Migration & Data Management	10%	- Data quality management 1. Matching rules 2. Duplicate rules - Data migration strategy 1. Data loader configuration 2. Data validation rules 3. Data mapping
Analytics & Insights	10%	- Configure analytics features 1. Forecasting configuration 2. Sales Cloud Einstein features 3. Einstein Analytics basics - KPI measurement 1. Report on business outcomes 2. Define success metrics
Salesforce Configuration	25%	- Set up Sales Cloud features 1. Configure lead scoring 2. Set up Salesforce Engage 3. Configure Einstein Activity Capture - Configure reporting and dashboards 1. Dashboard components 2. Custom report types 3. Standard and custom reports - Implement automation 1. Flow Builder 2. Approval processes 3. Process Builder
Customer Discovery	15%	- Conduct discovery sessions 1. Understand sales methodology 2. Document pain points and challenges 3. Capture success criteria - Determine the scope and business objectives 1. Identify key stakeholders 2. Define business requirements 3. Assess current business processes
Planning & Solution Design	25%	- Design Sales Cloud solution 1. Design lead management process 2. Design account and contact management 3. Design opportunity management - Design user adoption strategy 1. Change management 2. Training requirements - Define data model requirements 1. Field-level security 2. Custom objects design 3. Record types and page layouts
Integration & Optimization	15%	- Integration requirements 1. Third-party integrations 2. Email integration 3. Calendar integration - Ongoing support and maintenance 1. Release management 2. User adoption monitoring - Performance optimization 1. Lightning Experience optimization 2. Salesforce Mobile app configuration

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q46-Q51):

NEW QUESTION # 46
CORRECT TEXT
What trigger actions are available to a developer if writing anApex triggeron the Chatter Feed Item object?

Answer:

Explanation:
1. Before undelete
2. Before delete

NEW QUESTION # 47
Cloud Kicks requires sales associates to record all activities within Sales force. Which sales metric can be derived from these activities?

A. Rate of Contact
B. Close Rate
C. Marketing Influence
D. Forecast Accuracy

Answer: A

NEW QUESTION # 48
Which describes a usability and/or adoption challenge? (Select all that apply)

A. Mario is not sure that Salesforce can do everything he needs it to do
B. Mary can't figure out how to update her contact list
C. Iris isworried that once her admin makes a change, her accounts will be
D. Kevin wants meetings with his manager to be more strategic and lesstaskoriented
E. Bob questions the quality of data in Salesforce
F. Julie is concerned that other reps will steal her leads

Answer: A,B,C,E

NEW QUESTION # 49
The Support Manager at Universal Containers is getting inaccurate agent performance reports. After
researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still
owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers

A. Create a case validation rule to ensure cases are owned by a user when closed.
B. Use a data tool to update the owner field on closed cases.
C. Create a case assignment rule to ensure cases are owned by a user when closed.
D. Create a Process Builder and Flow to change the owner on closed cases.

Answer: B,C

NEW QUESTION # 50
Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD. Cloud Kicks also has existing roll-up summary fields.
Where are currency related roll-up summary fields supported?

A. From the Opportunity line object to the Opportunity object
B. From any custom object to the Opportunity object
C. From the Opportunity object rolling up the Account object
D. From the Object rolling up to the Opportunity object

Answer: A

NEW QUESTION # 51
......

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