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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
- Structure and components of SAP CX portfolio
  • 1. Service solutions
    • 2. Sales solutions
      • 3. Marketing solutions
        • 4. Customer Data solutions
          • 5. Commerce solutions
            Topic 2: Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
            - Demonstrating impact on customer engagement
            - Linking solutions to business goals
            Topic 3: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
            • 1. Efficiency and personalization benefits
              • 2. Consistency across customer interactions
                - Integration with SAP Business Suite / S/4HANA
                • 1. Use cases and business scenarios
                  • 2. Integration points and architecture

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

                    NEW QUESTION # 21
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: C


                    NEW QUESTION # 22
                    What is SAP Customer Data Cloud designed to do?

                    Answer: B


                    NEW QUESTION # 23
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 24
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,C


                    NEW QUESTION # 25
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: C,D,E


                    NEW QUESTION # 26
                    ......

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