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Die Microsoft MB-240 (Microsoft Dynamics 365 Field Service Functional Consultant) ist eine Zertifizierungsprüfung, die für Fachleute ausgelegt ist, die ihre Fähigkeiten und Kenntnisse im Bereich Dynamics 365-Feldservice demonstrieren möchten. Die Prüfung richtet sich an Personen, die Erfahrung in der Implementierung, Konfiguration und Verwendung von Dynamics 365 -Feldservice haben.
Die Schulungsunterlagen für die Vorbereitung der Microsoft MB-240 Zertifizierungsprüfung beinhalten die Simulationsprüfungen sowie die jetzigen Prüfungsfragen und Antworten zur Microsoft MB-240 Zertifizierungsprüfung. Im Internet haben Sie vielleicht auch einige ähnliche Ausbildungswebsites gesehen. Nach dem Vergleich würden Sie aber finden, dass die Schulungsunterlagen zur Microsoft MB-240 Zertifizierungsprüfung von EchteFrage eher zielgerichtet sind. Sie sind nicht nur von guter Qualität, sondern auch die umfassendeste.
Die Microsoft MB-240-Zertifizierungsprüfung richtet sich an Fachleute, die ihr Fachwissen im Bereich Dynamics 365-Feldservice nachweisen möchten. Diese Prüfung richtet sich an Personen, die Erfahrung mit Dynamics 365 Field Service haben und mit ihren verschiedenen Merkmalen und Funktionen vertraut sind. Die Prüfung soll das Kenntnis der Kandidaten über Feldservicemanagement, Ressourcenplanung, Bestandsverwaltung und Kundenbindung testen.
24. Frage
You need to set up the system to meet LitWare's inspection requirements.
Which three actions should you perform in sequence in the Field Service app? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the order.
Antwort:
Begründung:
Explanation:
To set up the system to meet LitWare's inspection requirements in the Field Service app, you should perform these three actions in sequence:
* Access the Inspection tab within Field Service app settings.
* Enable Analytics.
* Set Analytics Frequency to "Daily".
These steps will allow you to configure the inspection settings, enable analytics for inspections, and set the frequency of analytics to daily for regular updates. This will help LitWare Inc. to meet their inspection requirements effectively.
Topic 4, LitWare Inc. New Case studyLitWare Inc. is a plumbing
and heating company which provides installation, maintenance, and
repair services in United States (U.S.) and Canada.
LitWare also offers various installation and repair services such heating, venting, and air conditioning (HVAQ, plumbing, and roofing for commercial customers using their employees and subcontractors.
Company structure and resources
The company has three main types of services, each offering a different combination of service personnel.
1. Training services provide training to LitWare employees and subcontractors to perform the work in the regions serviced.
2. Unplanned maintenance services address emergency repair requests for their customers.
o Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to repair technicians based on their skills.
o Repair technicians are employees and subcontractors.
3. Planned maintenance services perform regular and planned checks for their customers.
o inspectors are assigned to all regions based on skills and expertise. o Installers are assigned to multiple territories in a geographic region.
o Repair technicians are employees and subcontractors.
o Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the Field Service mobile app.
Dispatchers can see all work request data for their region and see all the bookable resources.
Job structure
Typical job assignments are as follows:
* Inspections: 1 -2 resources
* Installations: minimum 2 resources. 1 expert
* Repairs: 1 -3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
Service areas
The service areas are:
For each type of job, there must be at least one certified or highly experienced resource on the job.
Their current system does not have a way to maintain the availability of a service, maintain the subcontractor ' s insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service or share the new troubleshooting guides.
Planned changes
LitWare plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work orders and scheduling
* Scheduling based on resource skill, and number of required resources based on job type and duration.
* Planned Maintenance emergency calls take priority over other types of jobs.
* Schedule resources based on location, maximizing total work hours and then minimizing drive time.
* Ability to track technician time.
* Ability to configure rates and pay types.
* Ability to easily see when a resource is on Time Off on the schedule board.
* All resource time-off requests should be approved by both their manager and their line manager.
Service contracts
* Set up and create a Planned Maintenance type of contract.
* Define the coverage of the regions by the work.
Inspection management
* Ability to configure inspections.
* Ability for inspections to be linked with work orders and customer assets.
Resources
* Implement company holidays for U.S. and Canada.
* Implement various pay types based on overtime, weekends and holidays, travel and regular time.
* Implement paid time off.
* Ability for resource calendars lo reflect resource time off and work hours.
* Access to jobs assigned for the day.
* Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
* Activate geocoding throughout the system. rv
* Use territories for accounts, resources, and work orders.
* Enable Microsoft SharePoint Integration.
Field Service mobile app
* Ability for technician to access work orders and asset details.
* Ability to perform inspections on the mobile app.
* Ability to work through offline mode.
* Ability to enter time for the work.
Technical requirements
Resources require the ability to:
* Configure work hours templates based on their time zone.
* Access and view their skills, skill level, and certification data.
o Certifications set to expire over the next 90 days should show highlighted in Yellow, o Certifications already expired will show in Red.
* Access documents either online or offline.
* Have their time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
* The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
* Work orders created from a PM contract need to have a status = Service Contract.
Inspections:
* Ability to configure advance inspections with conditional logics based on the questions.
* Ability to use the latest inspections for analytics on a weekly basis.
* Ability to perform ad-hoc inspections with assets.
* Ability for users to export responses.
Security and access
* Technicians in the field should only see work orders scheduled for today.
* Technicians should have the option to enter manual time.
* Technicians should have the option to complete the inspections.
* Technicians should have the ability to access relevant apps to complete the job.
* Technicians should have the ability to access the guides.
* Administrators should have access to the technician usage of the guides.
25. Frage
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
Antwort: C
Begründung:
Section: Schedule and dispatch work orders
26. Frage
Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure IoT Hub to manage its IoT devices.
The device management team reports an issue where they are unable to register devices since the start of their day.
You need to troubleshoot this issue.
What are the two main reasons for this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Antwort: A,C
27. Frage
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
Antwort:
Begründung:
Explanation:
28. Frage
Drag and Drop Question
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Antwort:
Begründung:
29. Frage
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