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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Clinical Data Model and Interoperability | 20% | - Understand the clinical data model - Configure clinical objects and relationships - Explain interoperability and FHIR integration |
| Topic 2: Patient Engagement and Clinical Operations | 30% | - Configure patient management workflows - Manage clinical encounters and assessments - Implement care plans and care teams - Configure patient timelines and milestones |
| Topic 3: Health Cloud Basics and Administration | 20% | - Configure Health Cloud settings and custom metadata - Explain the capabilities of Health Cloud - Manage Health Cloud permissions and sharing |
| Topic 4: Provider Relationship Management | 15% | - Manage referral management - Implement provider search and matching - Configure provider network management |
| Topic 5: Health Cloud Analytics and Reporting | 15% | - Utilize Health Cloud for operational insights - Configure Health Cloud reports and dashboards - Implement clinical analytics |
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NEW QUESTION # 73
A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?
Answer: B
Explanation:
According to the Salesforce documentation1, the Feature Flag Setting custom metadata type within Health Cloud allows you to enable or disable certain features of Health Cloud. One of the features that can be enabled or disabled is the CTIDriverSetting, which controls whether the CTI adapter is used to display phone numbers in the patient console. To ensure that the phone numbers passing through the CTI settings display the matching contact record via screen pop, the administrator should update the Feature Flag Setting -> CTIDriverSetting custom metadata type and set the value to true1.
NEW QUESTION # 74
Bloomington Caregivers has created and tested its first care plan template in sandbox, which includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
Choose 2 answers
Answer: B,D
Explanation:
Step 1: Requirement Analysis
After deploying a care plan template (including problems, goals, and tasks) via Data Loader to the final environment, users must be able to use the new template for creating care plans in production.
Step 2: Salesforce Health Cloud Documentation Guidance
According to the official Health Cloud administration guide, two key post-deployment steps are required:
1. Confirm User Access to Care Plan Objects
Users must have the correct permissions to view, create, and use care plan templates and related records. This involves assigning the appropriate permission sets or profiles to allow access to the Care Plan, Care Plan Template, and related objects.
Extract:
"Ensure users have the necessary permissions to access care plan templates and related objects so they can view and apply templates to patients' care plans." Administer Health Cloud - Care Plans and Permissions
2. Activate the New Care Plan Template
Templates (and their related records) must be activated after being deployed to make them available for use by end users. Care plan templates in Salesforce Health Cloud have an "Active" status that must be set to "True" or "Activated" before users can select them when creating new care plans.
Extract:
"After importing care plan templates and related data, administrators must activate the template to make it available to care coordinators and clinicians." Administer Health Cloud - Deploying and Activating Care Plan Templates Other Options:
B . Activate the problems, goals, and tasks associated with the template:
Not required as a separate step. When you activate the care plan template, its associated problems, goals, and tasks become available.
D . Conduct end-user training:
While important, it is not a required technical step for enabling the template after deployment.
Verified Answers:
A . Confirm User access to Care Plan objects.
C . Activate the new care plan template.
Reference:
Administer Health Cloud - Care Plan Templates
Administer Health Cloud - User Setup
NEW QUESTION # 75
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network.
What is available to extend the reporting capability of Health Cloud?
Answer: B
Explanation:
Step-by-Step
CRM Analytics for Health Cloud:
Exact Extract:
"CRM Analytics for Health Cloud delivers prebuilt dashboards and extended analytics for monitoring care plans, outcomes, and adherence across networks and facilities." Reference:
Why Not Other Options?
Insights for Health Cloud: Not a standard reporting/analytics product for care plan adherence.
Reporting unmanaged package: Not mentioned in the latest Health Cloud documentation.
Care Management Extension: Refers to process automation, not analytics.
NEW QUESTION # 76
A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management. In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements?
Choose 2 answers
Answer: C,D
Explanation:
Advanced Therapy Management (ATM) in Salesforce Health Cloud is specifically designed to support complex workflows and scheduling requirements, particularly for therapies involving multiple interdependent appointments. For a gene therapy program, ATM provides these features:
Key Scheduling Capabilities of ATM:
Reschedule Part of the Appointment Chain (Option A):
In complex workflows where multiple steps are involved (e.g., collection, processing, infusion), ATM allows administrators to reschedule individual appointments within the chain without disrupting the entire workflow.
This flexibility is crucial for accommodating unexpected delays or changes in the therapy process.
Book Multi-Step Appointments (Option B):
ATM supports the scheduling of interdependent, multi-step appointments that are a common feature of advanced therapies such as gene therapy.
For example, steps like apheresis, manufacturing, and infusion can be scheduled in sequence, ensuring coordination across various stakeholders.
Other Options:
Optimize Appointment Chain with Einstein (Option C):
While optimization using Einstein is a broader Salesforce capability, it is not directly tied to Advanced Therapy Management's out-of-the-box scheduling features.
Schedule a Telehealth Appointment (Option D):
Telehealth appointments are not the focus of ATM, which is designed for in-person and complex therapy workflows.
Reference:
Advanced Therapy Management Overview
Scheduling in Advanced Therapy Management
NEW QUESTION # 77
A pharma company wants the ability to:
Upload a patient's insurance card, including automatic Member Plan record creation Run a benefits verification check Schedule on behalf of the patient with a provider Cloud Accredited Professional Which set of Health Cloud capabilities should enable the company to build this business process?
Answer: B
Explanation:
Step-by-Step
Business Process Capabilities:
Intelligent Document Automation: Upload and process patient insurance cards.
Intelligent Document Reader: OCR and extract information to automatically create Member Plan records.
Benefits Verification: Check and verify patient insurance benefits.
Intelligent Appointment Management: Schedule on behalf of the patient with providers.
Salesforce Documentation Reference:
"Use Intelligent Document Automation and Intelligent Document Reader to upload and extract insurance card details, with automated Member Plan creation. Use Benefits Verification and Intelligent Appointment Management to enable scheduling and eligibility checks."
- Health Cloud: Intelligent Document Automation
- Health Cloud: Benefits Verification
- Health Cloud: Intelligent Appointment Management
Why not the other options?
Only D includes all needed automation for insurance card processing, Member Plan record creation, benefits verification, and scheduling.
Reference:
Intelligent Document Automation
Intelligent Document Reader
Benefits Verification
Intelligent Appointment Management
NEW QUESTION # 78
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