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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
  • 1. Digital technology and digital organizations
    • 2. The characteristics of high-velocity IT
      Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Optimize and automate
        • 2. Focus on value
          Topic 3: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
          • 1. Feedback loops and continual improvement
            • 2. Customer and stakeholder value
              Topic 4: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
              • 1. Operating and improving digital products
                • 2. Designing and delivering digital products
                  Topic 5: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
                  • 1. Service validation and testing
                    • 2. Architecture management
                      • 3. Business analysis
                        • 4. Information security management
                          • 5. Deployment management

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q111-Q116):

                            NEW QUESTION # 111
                            What is the MOST LIKELY reason for an organization to delay a transformation to high velocity?

                            Answer: B

                            Explanation:
                            The most likely reason to delay a transformation to high velocity is that the organization is not ready for a cultural change, since high-velocity IT requires new mindsets, collaboration models, and behaviors that cannot succeed without cultural readiness.


                            NEW QUESTION # 112
                            Which is an example of a typical behaviour pattern for 'design thinking'?

                            Answer: C

                            Explanation:
                            Design thinking is an iterative, human-centred approach that emphasizes exploration, prototyping, and learning through feedback. Experimenting with and testing ideas is a core behaviour pattern because it enables teams to quickly validate assumptions, refine solutions, and adapt based on real user feedback and observed outcomes.


                            NEW QUESTION # 113
                            Which high-velocity IT objective MOST supports delivering product functionality in small increments?

                            Answer: D

                            Explanation:
                            Fast development most supports delivering product functionality in small increments, as it emphasizes rapid, iterative delivery that enables frequent releases and quicker value realization.


                            NEW QUESTION # 114
                            A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
                            What is this an example of?

                            Answer: A

                            Explanation:
                            Adopting site reliability engineering (SRE) to improve resilience and performance is a clear example of high-velocity IT. It reflects the use of modern operating models and engineering practices to increase speed, stability, and reliability of IT services while enabling rapid change, which is central to high-velocity IT.


                            NEW QUESTION # 115
                            Which TWO statements about the service value chain are CORRECT?
                            1. The service value chain describes the activities that are required
                            to effectively manage products and services
                            2. The service value chain provides a fixed sequence of activities that are required to design products and services
                            3. The service value chain describes a detailed model of the activities performed by each technical team
                            4. The service value chain is a model on which the steps in a value
                            stream are based

                            Answer: D

                            Explanation:
                            The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.


                            NEW QUESTION # 116
                            ......

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