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NEW QUESTION # 73
A multi-level shopping centre is open every day to the public from 09:00-21:00 hours. During an external audit of the centre to ISO 14001, you establish that there are 40 vending machines that are permanently switched on. Thirty of them do not sell perishable foodstuffs. You also note that there are eight escalators in the complex that run constantly during public access. When asked about environmental performance improvement objectives, the Centre Manager says that there are plans to increase the natural daylight by installing more skylights thus saving on lighting costs, but the estimated budget for this has not yet been approved by the board.
You: I note that energy consumption is a significant environmental aspect in the centre. How do you mitigate the impacts of this?
EMS Manager: We try to reduce our energy costs by negotiating a better deal from the energy company. We are considering changing to one that only supplies electricity from renewable sources.
You: What steps have you taken to reduce overall consumption?
EMS Manager: We conducted awareness training for staff. For example, turning off lights in staff areas not being used.
You: I see that the escalators account for the highest usage of energy. Are there any objectives to try and reduce this?
EMS Manager: No, it would be too costly to change them.
You: How do you measure electricity consumption?
EMS Manager: We have meters installed in each floor of the centre. We take readings every hour and we plot the consumption graph for every staff shift.
You continue the interview and find that energy consumption has increased steadily over the past five years.
Select the two statements that are true.
Answer: C,E
NEW QUESTION # 74
You are auditing a regional distribution depot of Park and Spend, a major retail chain. In a corner, you notice a steel drum sitting in a pool of liquid, which is slightly leaking across a passageway which has a barrier to prevent access. You ask the Depot Manager what is in the drum and are told it is hydraulic oil for the forklift trucks. When you ask why it is kept there, you are told that it is not normally kept there, but one of the forklift trucks reversed into it during the previous shift when it was waiting to be moved to a maintenance area. He says that he will get the floor cleaned up right away.
Select the two options that would give you cause for concern in relation to conformance to ISO 14001.
Answer: D,F
Explanation:
In accordance with ISO 14001:2015 Clause 8.1 (Operational planning and control) and Clause 6.1.2 (Environmental aspects), an organization must establish controls to manage significant environmental aspects and prevent environmental damage resulting from operational activities.
Option B is correct because staging or storing hazardous chemical containers in unapproved, vulnerable locations where they are exposed to vehicular traffic demonstrates a breakdown in operational controls and storage procedures (Clause 8.1). Option E is correct because an uncontained, leaking drum of hydraulic oil poses a direct environmental aspect/impact through potential land or ground contamination, or entry into drainage systems if an emergency response is not promptly executed (Clause 6.1.2 / Clause 8.2).
Option A focuses on occupational health and safety (OH & S) fire hazards rather than environmental impact under ISO 14001. Option C relates to operational maintenance and equipment availability, which is a business operational concern rather than an EMS nonconformity. Option D represents a general training recommendation without direct evidence of competence evaluation failure under Clause 7.2. Option F addresses occupational safety (slips and trips), which falls under ISO 45001 (OH & S) rather than the environmental scope of ISO 14001.
References: ISO 14001:2015 Clause 6.1.2 (Environmental aspects), Clause 8.1 (Operational planning and control), Clause 8.2 (Emergency preparedness and response), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Evaluating Operational Controls and Environmental Aspects).
NEW QUESTION # 75
When calculating an ISO 14001 third-party initial audit duration, which two of the following statements are true?
Answer: A,E
Explanation:
In accordance with IAF MD 5 (Determination of Audit Time of Quality, Environmental, and OH & S Management Systems) and ISO/IEC 17021-1 requirements, certification bodies must determine audit duration based on specific, standardized parameters.
Option A is true because process complexity-derived from the scale and severity of potential environmental impacts and aspects-is a primary factor in calculating base auditor days. Option F is true because the number of physical or virtual sites, multi-site sampling eligibility, and geographic distribution directly determine total audit time calculation.
Option B is false because travel time (commuting to/from the audit location) is explicitly excluded from effective audit time duration calculation. Option C is false because time allocated for technical experts acting in an advisory role (without auditing capability) cannot be counted toward meeting the minimum required auditor time. Option D is false because the overall effective workforce size, rather than the specific size of the environmental team, is used to determine initial audit duration. Option E is false because for an initial certification audit, there are no " previous audit results " within the certification cycle to factor in.
References: IAF MD 5:2019 (Determination of Audit Time), ISO/IEC 17021-1:2015 Clause 9.1.4 (Audit time determination), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (Audit Programme Planning and Duration Calculation).
NEW QUESTION # 76
An oil organisation has a natural gas treatment plant on land crossed by several small rivers. On one particular day, after heavy rainfall for 48 hours, some of those rivers burst their banks and flooded the water treatment facilities of the plant. The oil-contaminated water reached some scarcely populated areas nearby.
Soon after, an internal audit was carried out to particularly analyse this event that was considered a nonconformity. There were no records of such heavy rainfall in the past 200 years.
Which three of the following actions are 'corrections'?
Answer: A,G,H
NEW QUESTION # 77
The Pressed Standard is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurement.
You find that 80 per cent of failures to meet performance criteria originate from five shops in the same region.
Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations.
The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing, but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this should be handled by the organisation through its EMS.
Answer: E,G,H
Explanation:
In accordance with ISO 14001:2015, an organization must take proactive corrective action and maintain rigorous monitoring protocols when nonconformities or breaches of legal compliance obligations occur.
* Option B (Clause 9.1.1 Monitoring & Clause 9.1.2 Compliance Evaluation): Continual measurement and monitoring of VOC emissions are mandatory to evaluate performance and verify compliance with statutory regulatory limits, providing the necessary data for environmental management.
* Option C (Clause 10.2 Nonconformity and Corrective Action & Clause 7.4.3 External Communication): Demonstrating structured management commitment by communicating with environmental regulatory authorities and promising transparent, timely corrective actions aligns directly with ISO 14001 principles governing external communication and legal compliance management.
* Option D (Clause 8.1 Operational Control & Clause 6.1.2 Environmental Aspects): Exploring alternative operational controls, such as material substitution with lower VOC chemical solvents, directly mitigates the root cause of the environmental aspect and reduces environmental impacts without relying solely on expensive capital equipment replacements.
Irrelevant options such as offering health compensation, negotiating court settlements, or conducting fault- finding enquiries focus on legal liability or blame culture rather than standard EMS corrective action processes. Simply increasing maintenance on fundamentally obsolete equipment (Option H) fails to systematically address root-cause emissions or ensure legal compliance.
References: ISO 14001:2015 Clauses 6.1.3 (Compliance obligations), 7.4.3 (External communication), 8.1 (Operational planning and control), 9.1.1/9.1.2 (Monitoring and evaluation), 10.2 (Nonconformity and corrective action), and CQI-IRCA ISO 14001 Lead Auditor Curriculum (EMS Nonconformity and Corrective Action Management).
NEW QUESTION # 78
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