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| Section | Objectives |
|---|---|
| Topic 1: Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
| Topic 2: Renewals and Subscription Lifecycle | - Renewal lifecycle stages and timelines - Cisco subscription models and licensing basics |
| Topic 3: Customer Success and Value Realization | - Value tracking and expansion opportunities - Customer adoption and success planning |
| Topic 4: Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Topic 5: Cisco Tools and Platforms | - Partner and quoting systems - Cisco ordering and subscription management tools |
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NEW QUESTION # 62
Customer A purchased a one-year webex contract of 100 seats at $10 per seat. Customer B purchases a three-year webex contract of 100 seats at $10 per seat. What is the annual recurring revenue(ARR) for each?
Answer: D
NEW QUESTION # 63
What is the role of a Renewals Manager in a Customer Success Plan?
Answer: D
NEW QUESTION # 64
Which RM action directly influences the Engagement category of the Cisco 360 PVI?
Answer: B
Explanation:
For the Renewals Manager, protecting On-Time Renewal Rate (OTRR) through disciplined T-Minus execution is the action most directly connected to the Engagement dimension of the applicable Cisco 360 Partner Value Index.
Cisco's Cisco 360 materials define Engagement as the partner's involvement throughout the customer journey. More specifically, Cisco's current PVI metric documentation shows OTRR as an Engagement metric for the Services Value Index, directly tying successful, timely renewal execution to partner engagement performance. (Cisco) This aligns with the Renewals Manager v2.0 blueprint, which requires the RM to manage renewal activities through the T-120, T-90, T-60, and T-30 checkpoints and facilitate commercial execution and order booking to maximize OTRR. Effective T-Minus execution therefore converts lifecycle engagement into a measurable Cisco 360 contribution. (Cisco Learning Content) Option A belongs principally to Capabilities, because Cisco specifically associates Black Belt and career certifications with partner skills and enablement. (Cisco Blogs) Option C is primarily a growth/commercial expansion activity and would affect revenue-performance measures rather than directly representing the Engagement metric. Option D demonstrates Foundational/Practice Maturity, since standardized processes and risk governance indicate operational maturity.
Therefore, B is the correct answer: disciplined T-Minus execution that protects OTRR directly contributes to the Cisco 360 Engagement category.
NEW QUESTION # 65
Which services are contained in the CX portfolio?
Answer: A
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 66
What are two key customer benefits from a Cisco Smart Account? (Choose two.)
Answer: C,D
NEW QUESTION # 67
......
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