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ITIL ITIL-4-Foundation Exam Overview:

Certification Vendor:AXELOS / PeopleCert
Exam Name:ITIL® 4 Foundation Examination
Exam Number:ITIL-4-Foundation
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Extension Modules
ITIL 4 Strategic Leader
Exam Price:$383 USD (exam only; varies by region and bundle)
Available Languages:Portuguese, Dutch, Japanese, German, English, French, Spanish, Korean, Italian, Chinese
Passing Score:65% (26 out of 40 questions)
Certificate Validity Period:Lifetime (no renewal required)
Real Exam Qty:40
Exam Duration:60 (75 for non-native English speakers)
Exam Format:Multiple Choice, Single Best Answer, Closed Book
Recommended Training:Official ITIL 4 Foundation Training Course
Exam Registration:Pearson VUE Test Centers
PeopleCert Official Registration
Sample Questions:ITIL ITIL-4-Foundation Sample Questions
Exam Way:Online proctored or at authorized test centers
Pre Condition:No formal prerequisites; open to all candidates
Official Syllabus URL:https://www.peoplecert.org/qualifications/itil/itil-4-foundation

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ITIL 4 framework is designed to help organizations align their IT services with their business goals and objectives. It provides a set of best practices for IT service management that can be applied across all industries and sectors. The ITIL 4 Foundation Certification Exam covers the key concepts and principles of ITIL 4, including the four dimensions of service management, the service value system, the service value chain, and the guiding principles.

ITIL 4 Foundation Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
Identify the missing word in the following sentence.
The purpose of the 'information security management' practice is to [?] the organization's information.

Answer: A


NEW QUESTION # 14
What type of change is often used for resolving incidents or implementing security patches?

Answer: C

Explanation:
* A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
* The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
* The change authority may be separate from what is standard or normal practice, typically smaller in
* number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/


NEW QUESTION # 15
Which step of the continual improvement model includes baseline assessments?

Answer: C


NEW QUESTION # 16
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

Answer: A

Explanation:
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%
20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.


NEW QUESTION # 17
Which guiding principle considers customer and user experience?

Answer: D


NEW QUESTION # 18
......

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