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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
The Four Dimensions of Service Management	- Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes
ITIL Service Value System (SVS)	- Practices Overview - Continual Improvement - Governance - Service Value Chain - Guiding Principles
Service Management Key Concepts	- Value and Value Co-creation - Service Relationships - Service Offerings

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EXIN ITIL 4 Foundation Sample Questions (Q331-Q336):

NEW QUESTION # 331
What describes the steps needed to create and deliver a specific service to a consumer?

A. Practices
B. Service management
C. Service level management
D. A value stream

Answer: D

NEW QUESTION # 332
What should be used to set user expectations for request fulfillment times?

A. The time that the customer indicates for service delivery
B. The time needed to realistically deliver the service
C. The consumer demand for the service
D. The service levels of the supplier

Answer: B

NEW QUESTION # 333
Which of the following statements about 'outcomes' is TRUE?

A. The level of expenses regarding a technology for a service is defined by an outcome
B. An outcome depends on at least one output to deliver a result
C. Outcomes provide assurance to stakeholders regarding the performance of a service
D. The delivery of products to a stakeholder is enabled by outcomes

Answer: B

Explanation:
Outcomes are the end results that depend on specific outputs to achieve desired effects or benefits.

NEW QUESTION # 334
Which practice has a purpose that includes responding to conditions that could lead to potential faults or incidents?

A. Change enablement
B. Monitoring and event management
C. Service request management
D. Incident management

Answer: B

NEW QUESTION # 335
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A. The production of a detailed CSI plan
B. Verifying that improvement targets have been achieved
C. Understanding priorities for improvement
D. An initial baseline assessment

Answer: B

NEW QUESTION # 336
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