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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate and prioritize requirements - Document and manage requirements in version control - Distinguish between scope, requirements and user stories |
| Topic 2: User Stories and Acceptance Criteria | 18% | - Document and maintain user stories - Define components of effective user stories - Write clear, testable acceptance criteria |
| Topic 3: Solution Design and Documentation | 18% | - Map business processes to Salesforce capabilities - Create functional specifications and design documents - Translate requirements into Salesforce solution design |
| Topic 4: Change Management and Enablement | 17% | - Support adoption and training activities - Identify change impacts and risks - Develop change enablement strategies |
| Topic 5: Customer Discovery | 17% | - Assess current state of existing products and processes - Define project scope based on business strategies, goals and challenges - Document business processes and scope - Understand BA roles across implementation lifecycle |
| Topic 6: Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Plan and execute user acceptance testing - Validate solution against requirements |
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NEW QUESTION # 250
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?
Answer: C
NEW QUESTION # 251
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
Answer: B
NEW QUESTION # 252
At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?
Answer: B
Explanation:
The best practice for giving all team members access and visibility to the most recent user stories as the project is in motion is to define a common repository to hold all user stories and track changes over time. A common repository is a centralized location where all user stories are stored and managed. It allows all team members to access, view, edit, comment, prioritize, assign, and update user stories as needed. It also tracks changes over time and provides version control and history of user stories. A common repository can be a tool such as Jira, Trello, Asana, or Salesforce Agile Accelerator. References: https://trailhead.salesforce.com/en
/content/learn/modules/business-analysis-user-stories/manage-user-stories
NEW QUESTION # 253
Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?
Answer: B
NEW QUESTION # 254
Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution."
Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?
Answer: A
NEW QUESTION # 255
......
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