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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
ITIL Service Value System (SVS)	- Continual improvement - Governance - Guiding principles - Service value chain - Opportunity, demand, and value
Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers
Four Dimensions of Service Management	- Organizations and people - Partners and suppliers - Value streams and processes - Information and technology

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EXIN ITIL 4 Foundation Sample Questions (Q345-Q350):

NEW QUESTION # 345
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].

A. changes
B. IT assets
C. known errors
D. events

Answer: C

NEW QUESTION # 346
Which is part of the value proposition of a service?

A. Risks imposed on the consumer by the service
B. Costs imposed on the consumer by the service
C. Costs removed from the consumer by the service
D. Outputs of the service received by the consumer

Answer: C

NEW QUESTION # 347
Which describes the utility of a service?

A. A service that supports the performance of the consumer
B. A service that increases constraints on the consumer
C. A service that meets its service level targets
D. A service that is fit for use

Answer: A

NEW QUESTION # 348
Which is the FIRST thing to consider when focusing on value?

A. Defining customer experience and user experience
B. Understanding what is valuable to the service consumer
C. Ensuring value is co-created by improvement initiatives
D. Identifying the service consumer who will receive value

Answer: D

NEW QUESTION # 349
Which is the FIRST action when optimizing a service?

A. Assess the current state
B. Understand the organizational context
C. Implement the improvements
D. Agree the future state

Answer: B

NEW QUESTION # 350
......

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