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Cisco 300-830 Exam Syllabus Topics:

SectionObjectives
Edge and Expressway Deployment- Cisco Expressway configuration
  • 1. Traversal zones and security
    • 2. MRA (Mobile and Remote Access)
      Cloud Collaboration Architecture- Cisco Webex cloud services overview
      • 1. Webex Calling deployment models
        • 2. Webex Meetings architecture
          SIP and PSTN Connectivity- SIP trunking design and troubleshooting
          • 1. PSTN gateway integration
            • 2. Call routing between cloud and on-prem systems
              Security and Troubleshooting- Secure collaboration deployment
              • 1. Common deployment troubleshooting
                • 2. TLS and secure signaling
                  Hybrid Collaboration Services- Hybrid services integration
                  • 1. Calendar and directory integration
                    • 2. Hybrid calling connectivity

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                      Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions (Q69-Q74):

                      NEW QUESTION # 69
                      The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?

                      Answer: A

                      Explanation:
                      The Exclusive multimedia profile allows an agent to handle only one interaction at a time across supported channels. This ensures agents who accept voice, email, and chat can focus on a single contact without receiving additional concurrent interactions.


                      NEW QUESTION # 70
                      A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
                      Under which area object must the widget be configured?

                      Answer: C

                      Explanation:
                      A headless widget is used when the widget must run background logic without being displayed as a visible Agent Desktop panel. This is the correct area for triggering custom behavior such as a CRM screen pop when an SMS interaction arrives.


                      NEW QUESTION # 71
                      Drag and Drop Question
                      Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

                      Answer:

                      Explanation:


                      NEW QUESTION # 72
                      A Webex Contact Center agent can receive Chat and Voice channel interactions, however the agent is not able to receive Whatsapp or SMS interactions. What is missing from the agent configuration to enable the agent to receive those interactions?

                      Answer: C

                      Explanation:
                      WhatsApp and SMS interactions require the agent to have the premium license for digital channel handling. Without the premium license, the agent can handle supported channels such as voice and chat but cannot receive WhatsApp or SMS interactions.


                      NEW QUESTION # 73
                      Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
                      The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

                      Answer: C

                      Explanation:
                      The Resolve Conversation node uses the Webex CC Task integration to create or resolve the digital interaction task with Webex Contact Center. A 401 Unauthorized response with invalid credentials indicates that the integration authorization in Webex Connect is missing, expired, or using invalid credentials, so it must be reauthorized with valid credentials.


                      NEW QUESTION # 74
                      ......

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