Relevant ITIL-4-HVIT Exam Dumps - ITIL-4-HVIT Materials

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
  • 1. Customer and stakeholder value
    • 2. Feedback loops and continual improvement
      Topic 2: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Focus on value
        • 2. Optimize and automate
          Topic 3: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
          • 1. Designing and delivering digital products
            • 2. Operating and improving digital products
              Topic 4: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
              • 1. Service validation and testing
                • 2. Architecture management
                  • 3. Deployment management
                    • 4. Information security management
                      • 5. Business analysis
                        Topic 5: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. Digital technology and digital organizations
                          • 2. The characteristics of high-velocity IT

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q22-Q27):

                            NEW QUESTION # 22
                            An organization has recently completed an urgent website upgrade because of customer complaints about response times. Customers are not happy with the upgrade because the new response times are not as fast as they expected they would be.
                            How should the 'business analysis' practice be utilized to prevent this situation from happening again?

                            Answer: A

                            Explanation:
                            The business analysis practice focuses on understanding stakeholder needs, expectations, and context before solutions are defined or delivered. By systematically gathering and analysing information from customers and other stakeholders, the organization can ensure that requirements such as acceptable response times are clearly understood and accurately reflected in the solution design, preventing mismatches between delivered outcomes and customer expectations.


                            NEW QUESTION # 23
                            What does a digital organization have to do to create or maintain a competitive advantage?

                            Answer: B

                            Explanation:
                            A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.


                            NEW QUESTION # 24
                            A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
                            Which practice is being used?

                            Answer: B

                            Explanation:
                            ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.


                            NEW QUESTION # 25
                            An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
                            Which activity would MOST contribute to achieving this?

                            Answer: C

                            Explanation:
                            Continuous integration and continuous deployment (CI/CD) reduce the time between changes being made and being available in production. By automating build, test, and deployment processes, CI/CD enables faster and more frequent delivery of updates such as reference data changes, directly reducing delays between data upload and its availability for business use, thereby supporting faster revenue realization.


                            NEW QUESTION # 26
                            Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
                            Which is the BEST improvement approach?

                            Answer: B


                            NEW QUESTION # 27
                            ......

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