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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Partners and suppliers - Value streams and processes - Information and technology - Organizations and people
Topic 2: ITIL Service Value System (SVS)	- Opportunity, demand, and value - Governance - Service value chain - Continual improvement - Guiding principles
Topic 3: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 4: Key Concepts of Service Management	- Value and value co-creation - Products and services relationship - Organizations, service providers, service consumers

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EXIN ITIL 4 Foundation Sample Questions (Q240-Q245):

NEW QUESTION # 240
What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A. Service desk agent
B. Service level manager
C. Problem analyst
D. Change authority

Answer: B

NEW QUESTION # 241
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

A. Service desk
B. Change control
C. Relationship management
D. Supplier management

Answer: C

NEW QUESTION # 242
Which is considered by the 'partners and suppliers' dimension?

A. Working with an integrator to manage relationships
B. Using artificial intelligence
C. Using formal roles and responsibilities
D. Defining controls and procedures

Answer: A

NEW QUESTION # 243
Which statement about a `continual improvement register' is CORRECT?

A. It should be re-prioritized as ideas are documented
B. There should only be one for the whole organization
C. It should be managed at the senior level of the organization
D. It should be used to capture user demand

Answer: A

NEW QUESTION # 244
Which statement BEST describes the value of service strategy to the business?

A. It allows higher volumes of successful change
B. It enables the service provider to understand what levels of service will make their customers successful
C. It reduces the duration and frequency of service outages
D. It reduces unplanned costs through optimized handling of service outages

Answer: B

NEW QUESTION # 245
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