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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Enabling Resilient Operations10%- Capacity and performance management, monitoring and event management
- Problem management, service continuity, infrastructure and platform management
Topic 2: Enabling Fast Development15%- Automation, cloud-native practices, and rapid deployment
- Agile, DevOps, and continuous integration/delivery practices
Topic 3: Enabling Co-Created Value8%- Relationship management, service design, service desk practices
Topic 4: High-Velocity IT Concepts and Digital Enterprise25%- Core terms: High-velocity IT, digital organization, digital transformation, digital technology
- Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle
- Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance
Topic 5: Guiding Principles and Foundational Concepts for Velocity20%- Ethics, safety culture, lean culture, Toyota Kata
- Lean, agile, resilient, and continuous principles
- Service-dominant logic, design thinking, complexity thinking
Topic 6: Enabling Assured Conformance7%- Information security management, risk management, compliance
Topic 7: Enabling Valuable Investments15%- Strategic alignment, portfolio management, business case development
- Prioritization and value assessment practices

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q14-Q19):

NEW QUESTION # 14
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?

Answer: C

Explanation:
The service validation and testing practice contributes to faster product delivery by including testing early and continuously throughout the development lifecycle, enabling earlier detection of defects and reducing delays later in the process.


NEW QUESTION # 15
From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?

Answer: B

Explanation:
From the service provider's perspective, the digital product lifecycle begins with researching and developing the offering, as this is when the provider initiates creating value. It does not depend on when consumers are onboarded or when engagements are terminated.


NEW QUESTION # 16
Which high-velocity IT objective can be based on competences, such as improved decision- making, that result from the effective use of IT products and services?

Answer: B

Explanation:
Valuable investments can be based on competences gained from the effective use of IT products and services, such as improved decision-making, since these outcomes demonstrate realized value from the investment.


NEW QUESTION # 17
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

Answer: A

Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.


NEW QUESTION # 18
After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

Answer: D

Explanation:
A strong safety culture promotes psychological safety, open communication, and respectful interactions between people at all levels of the organization. By encouraging trust, transparency, and constructive handling of feedback and mistakes, it directly addresses issues such as poor communication, lack of accessibility, and controlling management behaviors, thereby improving
"trust and be trusted" behaviour.


NEW QUESTION # 19
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