Salesforce-Communications-Cloud자격증덤프인기자격증덤프

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
OmniStudio (Vlocity) Capabilities	- DataRaptors and Integration Procedures - OmniScripts and Guided Experiences - FlexCards and UI Composition
Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model

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최신 Accredited Professional Salesforce-Communications-Cloud 무료샘플문제 (Q36-Q41):

질문 # 36
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Mark the orderable flag on the legacy system to false so that they cannot be used.
B. Bundle the similar product together to reduce the volume
C. Rationalize the product catalog by identifying duplicates and legacy products that can be removed
D. Make use of object types and attributes to better handle scalability using EPC functionality.

정답：C,D

설명：
To reduce the product catalog size and build a stable product catalog, consultants should utilize Object Types and Attributes (B) to enhance scalability and manageability using EPC functionality, and rationalize the product catalog (C) by identifying and removing duplicates and outdated products. This approach ensures a more organized and efficient product catalog that aligns with current business needs.References:Salesforce Communication Cloud EPC documentation and best practices for product catalog management.

질문 # 37
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
B. Leverage the CPQ cart for all cases minimize the implementation effort
C. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

정답：D

질문 # 38
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
B. Split the order into multiple order and group order items based on the service location
C. Use the CPQ multisite feature and group the service locations and create orders for each group
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

정답：A

질문 # 39
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
C. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

정답：C

설명：
In a scenario where multiple integration steps are involved with a transient identifier necessary only for the initial steps, implementing the integration using an integration procedure (C) is the most streamlined approach. This allows for the seamless passing of the identifier from one step to the next with minimal configuration, ensuring efficiency and reducing the complexity of the orchestration.References:Salesforce documentation on Order Management integration procedures and orchestration configuration.

질문 # 40
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
B. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
C. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

정답：B

질문 # 41
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