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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Configuration and Setup	15%	- User interface configuration 1. Declarative customization options 2. Navigation and global settings - Security and access 1. Profiles, permission sets, roles and sharing rules 2. Password policies and login access - Company settings 1. Default settings and organizational structure 2. Fiscal year, business hours, currency management
Productivity and Collaboration	10%	- Chatter 1. Feeds, groups, collaboration features - Mobile and integrations 1. Salesforce Mobile App capabilities 2. AppExchange and third-party integrations - Activity management 1. Tasks, events, calendars
Data and Analytics Management	17%	- Reports and dashboards 1. Dashboard components and sharing 2. Report types, creation, customization - Data management 1. Data validation and quality tools 2. Import, update, export, mass delete, backup
Service and Support Applications	10%	- Knowledge and Communities 1. Community configuration and access 2. Knowledge base setup and usage - Case management 1. Support processes and entitlements 2. Cases, queues, assignment rules, escalation rules
Automation	15%	- Process Automation 1. Email alerts, field updates, tasks 2. Flow Builder, approval processes
Sales and Marketing Applications	10%	- Marketing tools 1. Campaigns, campaign influence 2. Marketing automation capabilities - Sales Cloud features 1. Lead management, conversion, assignment rules 2. Opportunity management, stages, products, price books
Object Manager and Lightning App Builder	15%	- Lightning App Builder 1. Custom Lightning pages and components 2. App navigation and customization - Object customization 1. Page layouts, record types, business processes 2. Standard and custom objects, fields, relationships
Agentforce AI	8%	- AI capabilities 1. AI features and usage guidelines 2. Agentforce setup and configuration

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Salesforce Certified Administrator Sample Questions (Q64-Q69):

NEW QUESTION # 64
Ursa Major Solar recently acquired a company whose Sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.
The Chief Technology Officer (CTO) has decided that the new Sales team should NOT change their process at all.
What should the Administrator do to incorporate the new Sales team's process?

A. Create new values for the Opportunity Stage field; order them so that the new Sales team's values are at the bottom of the picklist.
B. Create new values for the Opportunity Stage field; create a new Sales Process assigned to a custom Record Type for the new Sales team.
C. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.
D. Create new values for the Opportunity Stage field and use field-level security to control which teams see which fields.

Answer: C

NEW QUESTION # 65
Ursa Major Solar has a million new Account records to upload into Salesforce. What is the recommended method for uploading this data?

A. Utilize the Data Import Wizard.
B. Utilize an AppExchange app
C. Request help from Salesforce.
D. Utilize the Data Leader.

Answer: D

NEW QUESTION # 66
The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.
What should the administrator configure to allow the team to use the split list view?

A. Filter by a single shipment record type in the list view.
B. Split views are only available on standard objects.
C. Include the Shipments tab on the app's navigation bar.
D. Add the Manage List Views permission for support users.

Answer: B

Explanation:
Split views are a feature that allows users to view records as a split list on object home pages in Lightning Experience apps that use console navigation. Split views show records in two panes: a list view pane on the left and a record detail pane on the right. Users can switch between different list views and records without losing context or scrolling. However, split views are only available on standard objects such as accounts, contacts, leads, opportunities, cases, etc., and not on custom objects such as shipments. References:
https://help.salesforce.com/s/articleView?id=sf.lex_split_view.htm&type=5

NEW QUESTION # 67
Reports and views are not renamed based on the new label value

A. False
B. True

Answer: B

Explanation:
Section: Volume C

NEW QUESTION # 68
What will happen to the Chatter post in this situation?

A. The pending Chatter post will be sent in 30 days.
B. The pending Chatter post will be canceled.
C. The pending Chatter post will be sent on the 10th of the month
D. The pending Chatter post will be will be paused.

Answer: B

Explanation:
A pending Chatter post is a post that has been scheduled to be published at a future date and time. However, if the user who created the pending Chatter post is deactivated before the scheduled date and time, then the pending Chatter post will be canceled and will not be published. This is because deactivated users cannot create or edit posts in Chatter. References:
https://help.salesforce.com/s/articleView?id=sf.collab_scheduled_posts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.collab_deactivated_users.htm&type=5

NEW QUESTION # 69
......

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