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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
|
| Topic 2: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 3: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 4: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 5: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 136
Cloud Kicks wants to use Paths for onboarding its sales representatives.
Which Path feature should be used to add onboarding value?
Answer: C
Explanation:
The Path feature that should be used to add onboarding value for the sales representatives is theKey fieldscomponent. The Key fields component allows the admin to specify up to five fields that are important or required for each stage of the Path. The sales reps can see and edit these fields directly from the Path, without scrolling through the record page. This helps to guide the reps on what information they need to gather or update at each stage, and ensures data quality and completeness. The Key fields component can also be used to enforce validation rules or required fields, by preventing the reps from moving to the next stage until they fill out the necessary fields.Reference:
:Set Up a Path
:Considerations and Guidelines for Creating Paths
:Optimize Sales Processes with Path in Salesforce
NEW QUESTION # 137
Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team. What is one requirement that could lead to recommending the Console?
Answer: C
Explanation:
The correct answer is B. Ability to toggle between multiple records. The uploaded UX Designer study guide explicitly identifies this requirement as a reason to recommend Console navigation. Console navigation is designed for users who work intensively with multiple records and related information during the same session. Rather than continually leaving one record page and opening another, users can maintain several records within the console workspace and switch between them efficiently. This makes the console particularly valuable for sales or service roles where users frequently compare, reference, or update multiple related records.
Option A is not the defining requirement in the study-guide scenario. Although console applications can support efficient multi-record workflows, the requirement specifically associated with the answer is the ability to toggle between multiple records.
Option C points in the opposite direction. Users whose work occurs primarily in the field generally have stronger mobile and simplified-navigation requirements rather than a desktop-oriented multi-record console workspace.
From a UX perspective, the navigation model should correspond to the user's task pattern. Standard navigation suits more linear interaction, whereas Console navigation is better suited to high-volume, multi- record work where reducing navigation overhead improves productivity.
Study Guide reference/topics: Console Navigation, Standard Navigation, multi-record workflows, productivity, Declarative Design.
NEW QUESTION # 138
Cloud Kicks' digital support representatives have different needs and requirements for Knowledge articles than customers. Customers need to see: Some Knowledge articles, not all; Articles organized in different categories; Different fields than support representatives. Which consideration should be made when determining how to present Knowledge articles to each audience?
Answer: C
Explanation:
The correct answer is B. Page layouts or permissions can display only the fields needed for each audience.
This is the answer provided by the study guide. The scenario describes different audiences that consume the same knowledge system but require different levels and presentations of information. Salesforce declarative configuration allows the organization to tailor the experience using layouts and permissions instead of duplicating content unnecessarily. Option B supports audience-specific presentation by controlling which fields are exposed and which content users are permitted to access. This reduces cognitive load for customers while allowing support representatives to retain access to more detailed operational information. Option A creates unnecessary content duplication. Maintaining separate versions of the same article for every audience can create governance problems, inconsistent updates, and additional editorial overhead. Option C incorrectly assumes that external topic organization must duplicate the organization's internal category structure. A user- centered external experience should organize information in ways meaningful to customers rather than simply mirroring internal information architecture. The broader UX principle is progressive and audience-appropriate disclosure. Users should see information relevant to their tasks and permissions without being overwhelmed by fields intended for other roles. Therefore, page-layout and permission controls provide the most maintainable declarative solution.
Study Guide reference/topics: Knowledge, audience-specific content, permissions, page layouts, Declarative Design.
NEW QUESTION # 139
A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users.
Which page layout feature should be used to control the visibility between users?
Answer: A
Explanation:
Audience targeting is a page layout feature that allows admins to create different versions of a Lightning page for different audiences, such as user profiles, roles, or permissions. Audience targeting can be used to control the visibility of the entire page or specific components on the page, such as tabs, fields, or sections.Audience targeting can help create personalized and relevant experiences for different types of users, and reduce the need for multiple page layouts1.
Audience targeting is the most suitable feature for the UX Designer to use in this case, because it can help them customize the Order record page layout for internal and external users, without creating separate page layouts. For example, the UX Designer can use audience targeting to show or hide certain fields, sections, or tabs based on the user's profile or permission set. This way, the UX Designer can ensure that each user sees only the information that is relevant and appropriate for them.
Field-level security is a feature that allows admins to restrict the access and editability of fields for different users, based on their profiles or permission sets. Field-level security can help protect sensitive or confidential data, and enforce data quality and integrity. However, field-level security does not affect the visibility of fields on the page layout, only the access and editability.Field-level security also does not apply to other components on the page, such as tabs or sections2.
Dynamic forms is a feature that allows admins to add, group, and reorder fields and sections on a Lightning page using the Lightning App Builder. Dynamic forms can help create flexible and dynamic page layouts that can adapt to different contexts and scenarios. Dynamic forms also support visibility rules, which can be used to show or hide fields or sections based on filters or conditions. However, dynamic forms are not available for all standard objects, and they do not support audience targeting.Dynamic forms also do not affect the visibility of other components on the page, such as tabs34.
NEW QUESTION # 140
A UX Designer presents a creativedesign approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?
Answer: C
Explanation:
The approach that is being followed by the UX Designer is theHuman-Centered Design. This is a creative design approach that focuses on understanding the end-user's needs, problems, and context, and then creating solutions that are desirable, feasible, and viable for them. The Human-Centered Design process typically involves four phases: empathize, define, ideate, and prototype.
Human-Centered Design
Empathize, Define, Ideate, Prototype
NEW QUESTION # 141
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