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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Teams Rooms and devices20-25%- Manage endpoints and peripherals
  • 1. Manage device profiles and policies
  • 2. Configure IP phones, headsets, and cameras
- Deploy and manage Teams Rooms
  • 1. Configure room systems and consoles
  • 2. Manage settings and updates
- Monitor and maintain device health
  • 1. Use monitoring and management tools
  • 2. Troubleshoot device and connectivity issues
Configure and manage Teams Phone30-35%- Manage emergency calling and compliance
  • 1. Manage call recording and compliance
  • 2. Configure emergency locations and routing
- Configure phone numbers and connectivity
  • 1. Assign and manage numbers
  • 2. Configure Direct Routing and Operator Connect
- Configure call routing and policies
  • 1. Configure voice routing policies
  • 2. Manage call queues and auto attendants
Configure and manage Teams meetings, webinars, and town halls15-20%- Configure meeting policies and settings
  • 1. Manage meeting experiences and features
  • 2. Configure audio and video settings
  • 3. Manage meeting apps, polls, and breakout rooms
- Implement Teams Premium features
  • 1. Manage custom branding and templates
  • 2. Configure advanced meeting capabilities
- Configure webinars and town halls
  • 1. Manage event production and attendee experience
  • 2. Set up event types and registration
Plan and design collaboration communications systems20-25%- Plan and design Teams meetings
  • 1. Recommend use cases for Teams Premium and Microsoft 365 Copilot
  • 2. Plan audio conferencing
  • 3. Plan meeting policies and settings
  • 4. Plan requirements for meetings, webinars, and town halls
- Plan and design Teams Rooms and devices
  • 1. Plan device deployment and management
  • 2. Plan management and monitoring solutions
  • 3. Plan room systems and peripherals
- Plan and design Teams Phone
  • 1. Plan emergency calling and routing
  • 2. Plan licensing requirements
  • 3. Plan call routing and policies
  • 4. Plan Teams Phone connectivity and numbering

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Microsoft Collaboration Communications Systems Engineer MS-721 Prüfungsfragen mit Lösungen (Q93-Q98):

93. Frage
Your company has a main office in Dallas.
The company has a Microsoft Teams Phone deployment.
Currently, the default audio conferencing bridge is set to a phone number that has a Miami area code.
In the Microsoft Teams admin center, you get a number in the Dallas area code.
You need to assign the new Dallas number as the default audio conferencing bridge.
What should you configure in the Microsoft Teams admin center?

Antwort: C

Begründung:
https://docs.microsoft.com/en-us/microsoftteams/change-the-phone-numbers-on-your-audio- conferencing-bridge


94. Frage
You have a new Microsoft Teams Rooms on Windows deployment.
You need to enable the automatic acceptance of proximity-based meeting invitations.
What should you configure?

Antwort: D

Begründung:
https://support.microsoft.com/en-au/office/cast-content-from-your-desktop-to-a-microsoft-teams- room-6d62cdbb-3da2-4bb9-80bd-9cf1098beb3d


95. Frage
You have a Microsoft Teams deployment.
You notice that users erroneously create a live event when attempting to create a meeting from the Teams client calendar.
You need to disable live events for all users.
What should you modify from the Microsoft Teams admin center?

Antwort: C


96. Frage
Your company configures an environment that contains Skype for Business 2019 on-premises and Teams. Direct Routing is enabled for the company. The manager plans to move common area phones used within Skype for Business 2019 on-premises to Teams.
You need to identify the appropriate roles that would enable the manager to move common area phones from Skype for Business 2019 on-premises to Teams.
Which two roles should you identify? Each correct answer presents part of the solution.

Antwort: A,C

Begründung:
You should identify the Global administrator role. This is a role that the manager must have within their Teams tenant to be able to move the common area phones used within Skype for Business
2019 on-premises to Teams. Common area phones are used as a lobby where users can make calls. A Global administrator role enables a user to have full control over the settings and features of the company's tenant.
You should also identify the CSServerAdminstrator role. The Server Administrator is the user that has full control over the settings and features within Skype for Business Server 2019. When a user has both of these roles, they will be able to move or migrate the common area phones that are used within on-premises Skype for Business 2019 to Teams.
You should not identify the Teams Communications Support Engineer role. This role permits a user to fully access Call Analytics within the Teams Admin Center. Call Analytics is a dashboard within the Teams admin center that contains details related to the meetings attended by each user within the Teams app. This role will not enable the manager to move the common area phones as required.
You should not identify the Teams Device Administrator role. This role enables a user to manage the devices that are using the Microsoft Teams service within the same tenant, and this user can update and restart the devices and even manage configurations for them. This role does not give the user permission to move common area phones as required.
You should not identify the Service Support admin role. This role is used for managing service requests within Microsoft 365 and for viewing the message center posts. This role does not enable moving common area phones as required.


97. Frage
Case Study 3 - Litware, Inc
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.

Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
Hotspot Question
Which Teams Phone feature supports the planned changes for the IT department, and which type of license is required? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Antwort:

Begründung:

Explanation:
Box 1: Channel based call queue
A channel-based call queue can be configured with a Direct Inward Dialing (DID) number that can be used for both inbound and outbound calls. This allows callers to reach the queue directly via the DID number, and agents can also use the same DID number when making outbound calls.
Box 2: Teams Phone Standard
For a Teams channel-based call queue with a DID number used for both inbound and outbound calls, you'll need a Microsoft Teams Phone Resource Account license for the resource account associated with the call queue, along with PSTN connectivity (like Microsoft Calling Plan, Operator Connect, or Direct Routing). Additionally, users interacting with the call queue need Microsoft Teams Phone Standard licenses or equivalent.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue


98. Frage
......

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