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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Service Request Management	- Customer interaction handling 1. Omnichannel support processes 2. Communication templates and notifications - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Reporting and Analytics	- Service analytics 1. Dashboards and KPIs 2. Operational reporting
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q30-Q35):

NEW QUESTION # 30
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select the task Manage Service Request Categories.
B. Check the Active flag.
C. Select Create Category > Create Top-Level Category.
D. Select Create Category > Create Child Category.
E. Select Service Catalog in Functional Areas.
F. Select Status = "Active".
G. Complete Category Name.

Answer: A,C,D,F

NEW QUESTION # 31
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a new component.
B. Map a Visual Builder Cloud Service business object to the object API.
C. Assign object access roles to an administrative user.
D. Assign the new business object to a page.

Answer: B,C

NEW QUESTION # 32
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 2,4,3,1
B. 1,3,2,4
C. 3,2,4,1
D. 1,2,3,4

Answer: D

NEW QUESTION # 33
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. an inbound message filter per time schedule
B. an inbound message filter per sender
C. a configured profile option to schedule the retrieval of emails
D. a configured job to process inbound emails

Answer: A

NEW QUESTION # 34
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
B. Modify the Profile Value and save.
C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
D. Unlock and publish the new selected profile value.
E. Select View > Detach.
F. Lock the Profile Option for editing.

Answer: B,C,D

NEW QUESTION # 35
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