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| Section | Weight | Objectives |
|---|---|---|
| Software Troubleshooting | 22% | - Common OS issues
|
| Operating Systems | 31% | - Other operating systems
|
| Security | 25% | - Security practices
|
| Operational Procedures | 22% | - Professionalism and communication
|
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NEW QUESTION # 59
Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details, and view applicable attachments to determine the problem.
Select the appropriate issue from the ' Issue ' drop-down menu. Then, select the most efficient resolution from the ' Resolution ' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the
' Verify/Resolve ' drop-down menu.
Answer:
Explanation:
Explanation:
Ticket #8675310
* Issue: Limited network connectivity
* Resolution: Refresh DHCP
* Verify/Resolve: ipconfig /renew
For the Low priority ticket #8675310 (" A small yellow triangle appeared in the taskbar. I am no longer able to access network resources. "), the Windows yellow triangle on the network icon is the classic indicator of limited connectivity (often caused by a bad/expired DHCP lease, APIPA address, missing default gateway, or DNS info not being assigned).
Correct PBQ Selections (Ticket #8675310)
Issue
Limited network connectivity
Why (CompTIA logic):
That yellow warning triangle means the NIC is connected at Layer 2 (link is up), but the system likely doesn't have valid Layer 3 config (IP/gateway/DNS), so it can't reach network resources.
Resolution
Refresh DHCP
Why this is the most efficient fix:
When a Windows PC can't access network resources and shows "limited connectivity," the fastest, lowest- risk fix is to renew DHCP so the PC can pull:
* a valid IP address
* default gateway
* DNS servers
This directly resolves the most common root cause behind that icon.
Verify / Resolve
ipconfig /renew
Why this is the correct verification/remediation command:
ipconfig /renew is the direct command to request a fresh DHCP lease . After renewal, the user should regain access to network resources if DHCP was the issue.
What this fixes (what you'd expect to see)
Before the fix, the attachment ( Output.txt ) in these PBQs typically shows symptoms like:
* 169.254.x.x (APIPA) # DHCP failed
* Missing/blank Default Gateway
* DNS not present or incorrect
After ipconfig /renew, you should see a normal private IP (like 192.168.x.x / 10.x.x.x / 172.16-31.x.x ) and a valid gateway/DNS.
NEW QUESTION # 60
A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?
Answer: A
Explanation:
Windows includes .NET Framework 3.5 as an optional feature. Enabling it via Control Panel Programs and Features Turn Windows features on or off ensures the OS installs the correct version directly from Microsoft without relying on untrusted sources or skipping needed dependencies.
NEW QUESTION # 61
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?
Answer: C
Explanation:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A). SLAs define response/resolution times but not documentation practices.
B). Call categories organize types of issues but don ' t guide technician actions.
D). Knowledge base articles provide solutions to known problems but don ' t ensure proper ticket documentation.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols
NEW QUESTION # 62
A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?
Answer: C
Explanation:
Remote wipe is a mobile device management (MDM) feature that allows administrators to erase data remotely if a device is lost or stolen, preventing unauthorized access to corporate or personal information.
NEW QUESTION # 63
A technician recently installed a hard drive from a decommissioned PC. The technician wants to repurpose it for data storage but is unable to delete all the partitions in the graphical Disk Management tool. Which of the following should the technician do next?
Answer: A
Explanation:
When Disk Management can't remove certain partitions (often recovery, OEM, or protected partitions), the next step is to use a more powerful command-line tool with administrative rights- DiskPart -from an elevated prompt . Mike Meyers' Lab Manual states: "The diskpart utility is a fully featured partitioning tool" and notes it "lacks many of the safety features built into Disk Management," but it can "delete any partition of any type at any time." It also describes using DiskPart's clean command to "wipe all partition and volume information off the currently selected disk," which is exactly what you'd do when you need to repurpose a drive and GUI tools won't cooperate.
The All-in-One Exam Guide reinforces the same capability: DiskPart can delete partitions regardless of type and is available through the command prompt utilities for low-level disk work. Returning the drive to the manufacturer is unnecessary, malware removal isn't the issue, and clearing a BIOS password on the old PC has no bearing on partition removal. The correct next step is using the CLI elevated.
NEW QUESTION # 64
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