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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Topic 1: Operations Processes and Systems	- Process design and analysis 1. Input–transformation–output model 2. Types of operations: manufacturing and services - Four Vs of operations 1. Visibility 2. Variety 3. Volume 4. Variation in demand
Topic 2: Quality and Reliability Management	- Total Quality Management (TQM) 1. Quality assurance vs total quality - Failure prevention and recovery 1. Maintenance strategies and reliability improvement 2. Failure measurement and impact 3. Failure Mode and Effects Analysis (FMEA)
Topic 3: Performance Improvement in Operations	- Continuous improvement approaches 1. Business process re-engineering 2. Process improvement methodologies - Performance measurement and benchmarking 1. Setting performance targets 2. Benchmarking techniques
Topic 4: Operations Management Concepts	- Performance objectives of operations 1. Flexibility 2. Dependability 3. Quality 4. Cost 5. Speed - Definition and scope of operations management 1. Role of operations in supply chain efficiency and effectiveness 2. Operations as transformation process (input–transformation–output)
Topic 5: Operations Strategy and Performance	- Operations strategy development 1. Stages of operations strategy evolution 2. Top-down vs bottom-up strategy perspectives - Order winners and order qualifiers 1. Competitive positioning through operations capability

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CIPS Operations Management Sample Questions (Q92-Q97):

NEW QUESTION # 92
Shireen is an Operations Manager at a cake factory. She has been asked by her manager to create a list of the transforming resources used within the factory. Which of the following would appear on her list? Select TWO

A. facilities such as mixing equipment and ovens
B. Information such as recipes
C. raw materials such as flour and sugar
D. employees who work on the production line

Answer: A,D

Explanation:
Employees and Facilities are 'transforming resources'. Raw Materials and Information are 'transformed resources'. TransformING means they do the work of converting something into something else. TransformED means they change into something. See p.45 of the study guide for more information on this.

NEW QUESTION # 93
Which of the following will increase 'order winning' objectives of a retail organisation?

A. customer loyalty
B. increased costs
C. streamlined operations procedures
D. improved supplier relations

Answer: A

Explanation:
4 is the correct answer. Here you're looking for the answer which will ensure a customer always picks this business over competitors. Of the four options given, loyalty is the only one that would make sense. Remember 'order winners' are the 'customers' justification for their purchase of a product or service'- this is a direct quote from P.43

NEW QUESTION # 94
Paul is conducting a Quality Assessment on the products created at a fabric factory. Among other factors, he believes quality is concerned with conformance and aesthetics. Is Paul correct?

A. No- quality criteria includes performance and reliability
B. No- quality is not concerned with aesthetics
C. Yes- other criteria include performance and reliability
D. Yes- other criteria include cost and speed

Answer: C

Explanation:
Firstly the statement is true- so discount options 3 and 4. Then between 1 and 2, 2 is incorrect because cost and speed are NOT characteristics of quality. Quality is concerned with; performance, features, reliability, conformance, durability and aesthetics - Garvin (1987). P.76

NEW QUESTION # 95
Which of the following is a computer-based programme which determines the amounts of inputs required into a process?

A. Just in Time
B. Kaizen
C. MRP
D. Work Scheduling

Answer: C

Explanation:
This is MRP. You will likely remember this from Level 4- it comes up again here but there's nothing new that you won't have seen before. P.55

NEW QUESTION # 96
Under what circumstances would an 'intermittent operations' process be the most suitable?

A. many different items are produced in low quantities
B. an organisation with low numbers of manufacturing staff
C. in high value, high volume production
D. where quality assurance must be carried out regularly

Answer: A

Explanation:
1 is the correct answer. Intermittent operations is when you have different products that require different product arrangements. For example when you produce several items in small batches and need to change the configuration of the machines regularly. A factory that makes boxes of chocolates will use intermittent operations as they'll produce 12 different types of chocolate to go into the boxes- they'll need to stop operations after each type is made, to then set up to make the next type. This is the opposite of continuous production, where you make one product continuously (e.g. tins of tomatoes). This is from p.13. Option 2 is incorrect as quality assurance wouldn't stop production. Option 3 is incorrect as you can have a few staff doing continuous operations. Option 4 is incorrect as a high volume would indicate this is continuous production rather than intermittent. See p.13.

NEW QUESTION # 97
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