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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Fundamental Principles and Concepts15%- Lean, Agile, DevOps, and continuous improvement
- Design thinking, complexity thinking, and service-dominant logic
- ITIL guiding principles
Topic 2: Co-created Value and Assured Conformance5%- Relationship management and service design
- Governance, risk, and compliance
Topic 3: Concepts of High-velocity IT20%- Digital transformation and IT transformation
- Characteristics and objectives of high-velocity IT
- Digital products and digital technology
Topic 4: Valuable Investments15%- Strategic alignment and innovation
- Portfolio management and investment prioritization
Topic 5: Resilient Operations10%- Monitoring, incident, and problem management
- Service continuity and infrastructure management
- Availability, capacity, and performance management
Topic 6: Fast Development and Delivery15%- Automation and cloud technologies
- Architecture management and business analysis
- Software development and testing practices
Topic 7: Digital Product Lifecycle and ITIL Operating Model20%- Four dimensions of service management
- Digital product lifecycle integration
- ITIL service value system and service value chain

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high- risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

Answer: B

Explanation:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high-risk changes receive the scrutiny required by regulation.
A is unnecessarily restrictive. B reduces agility and ignores risk-based thinking. D creates delay and batch risk. Risk-based change models are much more aligned with modern ITIL thinking and HVIT goals.
Therefore C is the correct answer.
=========


NEW QUESTION # 21
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

Answer: A


NEW QUESTION # 22
In service relationships, what is a benefit of identifying consumer roles?

Answer: C


NEW QUESTION # 23
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources. Which is the FIRST step that this organization should take to address the complaints?

Answer:

Explanation:
Analyse the patterns of business activity


NEW QUESTION # 24
A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the
service in several ways and is meeting its targets. However, user
satisfaction with the service is not as high as the bank would like it
to be.
Which is the BEST example of an additional aspect of the service that
the bank should measure?

Answer: B


NEW QUESTION # 25
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