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| Section | Weight | Objectives |
|---|
| Topic 1: Reasoning Engine & AI Actions | | - Workflow mastery
- 1. Custom Agent actions (Flows)
- 2. Standard Agent actions
- 3. Custom Agent actions (Apex)
|
| Topic 2: Prompt Engineering | 30% | - Prompt Builder & Template Creation - Agentforce AI Setup & Configuration
- 1. Advanced implementation strategies
|
| Topic 3: Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
- 1. Real-world applications
- Einstein GPT Integration
- 1. Advanced implementation strategies
|
| Topic 4: Einstein Trust Layer & Security | | - Trust Layer & Security Features
- 1. Enterprise-grade deployment
- Data Masking
- 1. Configuration of privacy data entities
|
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Salesforce Certified Agentforce Specialist Sample Questions (Q163-Q168):
NEW QUESTION # 163
Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?
- A. Create a connection between Salesforce and the Slack workspace.
- B. Create an embedded service deployment and connection between Salesforce and the Slack workspace.
- C. Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.
Answer: A
Explanation:
According to the AgentForce for Slack Integration Guide, to connect an Employee Agent (or any internal AgentForce agent) with a Slack channel, the required setup step is to create a connection between Salesforce and the Slack workspace. The documentation specifies: "Before deploying an Employee Agent into Slack, you must establish a secure connection between your Salesforce org and the Slack workspace. This connection enables authentication, permission mapping, and message exchange between the Agent and Slack users." Once the connection is established, the administrator can configure the specific Slack channel where the agent will operate.
NEW QUESTION # 164
Sales reps at Universal Containers should not be able to create or edit prompt templates. Which permission set should an AgentForce Specialist assign to the sales reps?
- A. Prompt Template User
- B. Prompt Execute User
- C. Prompt Template Manager
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract of AgentForce Documents:
According to the AgentForce Permissions and Role Management Guide, permission sets control the level of access users have to Prompt Templates - which define how the reasoning engine interprets and generates responses. AgentForce distinguishes between users who create or manage templates and those who only execute or use them during interactions.
The Prompt Execute User permission set is designed for users who can invoke and run prompts but cannot create, modify, or delete prompt templates. This role is intended for front-line users such as sales reps, service agents, or support staff who utilize preconfigured templates in daily workflows without altering them.
NEW QUESTION # 165
What is true of Agentforce Testing Center?
- A. Agentforce Testing Center can only be used in a production environment.
- B. Running tests risks modifying CRM data in a production environment.
- C. Running tests does not consume Einstein Requests.
Answer: C
Explanation:
The Agentforce Testing Center is a tool in Agentforce Studio for validating agent performance.
NEW QUESTION # 166
Universal Containers' administrator has developed a new agent in a sandbox environment and now wants to deploy it to production. What should the administrator do to deploy an agent?
- A. Export agent components as JSON files and manually import them inte production using the Metadata API.
- B. Create an outbound change set with all the necessary agent components, then upload to production.
- C. Manually recreate the agent configuration, topics, and actions in production because change sets cannot be used.
Answer: B
Explanation:
As per the AgentForce Deployment and Lifecycle Management Guide, AgentForce agents, including their topics, actions, and prompt templates, can be deployed from sandbox to production using Salesforce change sets.
Administrators should create an outbound change set in the sandbox environment that includes all relevant components (Agent definition, prompt templates, topic configurations, flows, and permissions) and then upload it to production for validation and deployment. This process ensures consistency, auditability, and proper dependency tracking between environments.
NEW QUESTION # 167
Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?
- A. Agentforce does not have a standard Delete Record action.
- B. Agentforce Delete Record Action permission is not associated to the user.
- C. Agentforce does not have the permission to delete the user's records.
Answer: A
Explanation:
Universal Containers (UC) uses Agentforce, a specialized AI-driven assistant for Salesforce. A user reports that an Agent is unable to delete recent activities.
Why Agentforce Cannot Delete Records
Agentforce's Standard Actions: Agentforce typically has predefined or "standard" actions like Create, Update, or Summarize records. However, a standard Delete Record action is not part of the default set of Agentforce actions.
Implication: If Agentforce has no built-in delete functionality, it cannot remove activities-even if the user has permission to delete them in the Salesforce UI.
NEW QUESTION # 168
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