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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Lean, Agile and Responsive Operations	15-20%	- Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping
Process Design, Planning and Improvement	20-25%	- Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Benchmarking and process optimization
Operational Risk, Sustainability and Ethics	15-20%	- Identifying, assessing and mitigating operational risks - Ethical and responsible operations management - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery
Quality Management and Performance Measurement	15-20%	- Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Quality standards: ISO 9000 series and related frameworks - Total Quality Management (TQM) concepts and application
Principles of Operations Management	15-20%	- Definition, scope and role of operations management - Linkages between operations, procurement and supply chain - Input-transformation-output model - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness

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CIPS Operations Management Sample Questions (Q84-Q89):

NEW QUESTION # 84
Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A. different activities completed and the amount of slack available in each activity
B. upper and lower control limits
C. arrows showing the flow of goods
D. frequency of defects

Answer: B

Explanation:
2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127

NEW QUESTION # 85
According to the Taguchi Loss Function there are two types of costs incurred when there is an issue with quality. What are these?

A. private costs and public costs
B. financial costs and reputational costs
C. private costs and social costs
D. social costs and environmental costs

Answer: C

Explanation:
The correct answer is private costs and social costs. Private costs include internal costs to the business (such as downtime, loss of staff/ money etc) and social costs affect the community and environment. P.133

NEW QUESTION # 86
A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A. between 5-6 years
B. between 1-2 years
C. Within the first year
D. between 2-5 years

Answer: C

Explanation:
The correct answer is within the first year. Failure rates is depicted as a 'bathtub' curve- most defects are found right at the beginning of an item's lifespan, and right at the end. This is why option 1 is correct. See p.94 for more details.

NEW QUESTION # 87
In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

A. retail
B. construction
C. finance
D. agriculture

Answer: B

Explanation:
The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64

NEW QUESTION # 88
A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

A. redundancy
B. run to breakdown
C. preventative maintenance
D. fail safing

Answer: D

Explanation:
This is fail safing. Fail safing is a design feature that prevents a failure. In this case, it prevents ice being dropped on the floor if there is no cup there. There are some good examples of this on p.102

NEW QUESTION # 89
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