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Microsoft MB-230 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Dynamics 365 Customer Service Functional Consultant
Exam Number:MB-230
Exam Duration:100 minutes
Passing Score:700 / 1000
Real Exam Qty:40-60
Available Languages:Japanese, Indonesian (Indonesia), Arabic (Saudi Arabia), Portuguese (Brazil), Italian, German, French, English, Korean, Russian, Chinese (Traditional), Chinese (Simplified), Spanish
Related Certifications:Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
Certificate Validity Period:1 year (renewal required)
Exam Price:$165 USD
Exam Format:Drag-and-drop, Yes/No, Multiple choice, Case study
Sample Questions:Microsoft MB-230 Sample Questions
Exam Way:Online (proctored) or at a testing center
Pre Condition:None
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230

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Microsoft MB-230 Original Questions | Exam MB-230 Testking

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Microsoft MB-230 exam is a comprehensive exam that tests the candidate's knowledge of the Dynamics 365 Customer Service module. It's a challenging exam that requires a thorough understanding of the platform and its capabilities. To pass the exam, candidates must have a strong understanding of the module's functionality, configuration options, and best practices for implementing and customizing the application.

To be eligible to take the MB-230 exam, individuals must have a working knowledge of the Dynamics 365 platform, as well as experience in customer service operations. MB-230 Exam is ideal for professionals who are seeking to enhance their skills in customer service management, and who want to demonstrate their proficiency in the Microsoft Dynamics 365 platform. Passing the MB-230 exam validates an individual’s expertise in customer service management, and demonstrates their commitment to ongoing professional development.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q301-Q306):

NEW QUESTION # 301
You need to choose which tools need to be created and configured to meet the following requirements.
Which tools should you configure? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Interactive dashboard
Support representatives must have a real-time view of cases assigned to them, including the status of each case.
What is an interactive dashboard?
An interactive dashboard is a data visualization tool that allows business teams to track, analyze, and display metrics of various sorts. Dashboards feature charts, tables, maps, and other visualizations to help viewers understand the story the data tells.
Box 2: Chart by account
Support representatives must be able to see a graphic view of cases by customer that are assigned to them.


NEW QUESTION # 302
A company has the following business units:
* Call center
* Customer service
* Digital response
* Escalation
The security roles have not been modified. The customer service business unit is the parent of all other business units. Each business unit has its own queues. Customer service cases are routed to the appropriate individuals by using the queues.
You need to ensure that a specific user within the customer service business unit can read all queues within the parent and child business units.
Which security role should you assign to the user?

Answer: B


NEW QUESTION # 303
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 304
You are implementing Dynamics 365 Customer Service Insights.
The product manager would like to see product sales trends by age group. The groupings are as follows:
- Ages 18 and younger
- Ages 19-25
- Ages 26-40
- Ages 41-55
- Ages 56 and older
You need to configure the system.
What should you define?

Answer: D

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/measures


NEW QUESTION # 305
You are implementing Dynamics 365 Customer Service for a company in India. The company operates strict guidelines relating to data residency, which must not leave the geographic boundary.
Users require a solution to easily find and receive suggestions on how to resolve cases.
You need to configure a feature that meets the requirements.
What should you configure?

Answer: A


NEW QUESTION # 306
......

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