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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator |
| Exam Number: | CSA |
| Certificate Validity Period: | Delta exam required for certification maintenance |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Available Languages: | Japanese, English |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Real Exam Qty: | 60 |
| Exam Price: | USD $300 |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
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ServiceNow Certified System Administrator (CSA) certification is a widely recognized and highly respected industry credential for IT professionals. The CSA certification exam is designed to validate an IT professional's skills and knowledge in the deployment, configuration, and management of ServiceNow systems. CSA Exam covers a broad range of topics related to ServiceNow administration, including ITSM, ITOM, HR, and CSM modules.
NEW QUESTION # 79
Reports can be created from which different places in the platform? (Choose two.)
Answer: B,C
Explanation:
In ServiceNow, reports can be created from multiple locations within the platform. Reports provide insights into data stored within the system and help visualize trends, patterns, and key performance indicators (KPIs).
The two correct locations from which reports can be created are:
ServiceNow allows users to create a report directly from a list view.
This feature is useful when working with records in a table, as it enables quick reporting based on the visible columns.
To generate a report from a list view:
Navigate to a list view (e.g., Incidents, Requests, etc.).
Click on acolumn headingto access the context menu.
SelectBar Chart, Pie Chart, or other visualization optionsto generate an instant report.
If needed, refine the report using the reporting interface.
TheView / Run moduleis the primary location for creating and managing reports in ServiceNow.
It allows users tocreate new reports, modify existing reports, and run pre-built reports.
Users can access theReport Designerfrom this module, where they can configure:
Data sources (tables)
Report type (bar chart, pie chart, trend, etc.)
Filters and conditions
Visualization settings
To access it:
Navigate toReports > View / Runin the Application Navigator.
ClickCreate a Reportto start building a new report.
1. List Column Heading (Correct)2. View / Run Module (Correct)Why the Other Options Are Incorrect:B.
Metrics module (Incorrect)
TheMetrics modulein ServiceNow is used to track and measure the performance of records over time, but it isnot used to create reports.
Metrics focus on data such astime to resolution, SLA compliance, and process efficiency, but reporting is handled separately in the Reports module.
C). Statistics module (Incorrect)
ServiceNow does not have a dedicatedStatistics modulefor report creation.
While reports can generate statistical insights, this is done within theView / Run moduleand not a standalone " Statistics module. " References:ServiceNow Documentation: Creating and Running Reports ServiceNow CSA Learning Path: Reporting and Performance Analytics ServiceNow Docs: Working with Lists and Reports
NEW QUESTION # 80
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
Answer: D
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_CreateANotif
NEW QUESTION # 81
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/co
NEW QUESTION # 82
What is a formatter? Select one of the following.
Answer: B
Explanation:
Aformatterin ServiceNow is aUI elementthat is added to a form to display useful information that isnot stored as a field in the database record.
Itenhances the form UIby providing additional context or tools for users.
Formattersdo not store datain the underlying database table.
They aredrag-and-drop elementsthat can be added to forms using theForm Layout editor.
Activity Formatter- Displays the history of updates, comments, and work notes.
Process Flow Formatter- Shows a graphical representation of the record ' s workflow.
Parent Breadcrumb Formatter- Displays the hierarchy of parent-child relationships.
CI Relations Formatter- Shows Configuration Item (CI) relationships in CMDB.
User Approval Formatter- Displays approval status and history.
Key Characteristics of a Formatter:Common Examples of Formatters in ServiceNow:
Why is Option B Correct?A formatter is a form element used to display information that is not a field in the record.
It provides additionalvisual or functional elementson a form without altering stored data.
Why Are the Other Options Incorrect?A. " A formatter allows you to configure applications on your instance.
"
Incorrect:Formattersdo not configure applications; they only modify the form layout for better user experience.
Correct Alternative:Application configuration is done viaSystem ApplicationsorApplication Navigator.
C). " A formatter allows you to populate fields automatically. "
Incorrect:Formattersdo not fill or modify fields.
Correct Alternative:Business Rules, Client Scripts, and UI Policieshandle field population.
D). " A formatter is a set of conditions applied to a table to help find and work with data. " Incorrect:Thecorrect term for this is a Filter or Condition Builder, not a Formatter.
Correct Alternative:Filters are used inList Views, Reports, and Business Rules.
Reference from Certified System Administrator (CSA) Documentation:# ServiceNow Docs - Form Layout and Formatters
# ServiceNow Formatters Documentation
" A formatter is aform element that displays information that is not a field in the recordbut enhances the user experience. "
NEW QUESTION # 83
Which helps to visualize configuration items and their relationships?
Answer: A
Explanation:
The Dependency View provides a visual representation of the relationships between configuration items (CIs) in ServiceNow. It allows you to see how CIs are connected and how changes to one CI may impact others.
References:
* ServiceNow Product Documentation: Configuration item relationships in the CMDB
- https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manage
* ServiceNow Community: How to display dependencies for CIs in the Dependency View
- https://www.servicenow.com/community/service-management-forum/load-a-specific-dependency-view-m
NEW QUESTION # 84
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