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| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Experience Analyst |
| Exam Number: | MB-280 |
| Exam Format: | Case studies, Scenario-based questions, Multiple response, Multiple choice |
| Exam Duration: | 100-120 |
| Available Languages: | English, French, German, Spanish, Simplified Chinese, Korean, Japanese |
| Certificate Validity Period: | 1 year (renewable via Microsoft certification renewal assessment) |
| Related Certifications: | Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate Microsoft Certified: Power Platform Functional Consultant Associate |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD (varies by region) |
| Passing Score: | 700/1000 |
| Recommended Training: | Dynamics 365 Customer Experience training modules Microsoft Learn - MB-280 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Registration Microsoft Learn MB-280 Exam Page |
| Sample Questions: | Microsoft MB-280 Sample Questions |
| Exam Way: | Online proctored or onsite testing center (Pearson VUE) |
| Pre Condition: | No formal prerequisites required, but recommended experience with Dynamics 365 and basic understanding of Microsoft Dataverse and Power Platform. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-280/ |
Microsoft MB-280試験を目前に控えて、不安なのですか。我々社のMicrosoft MB-280問題集のソフト版を購買するに値するかまだ疑問がありますか。こうしたら、我々PassTestのMB-280問題集デーモを無料にダウンロードして行動してみよう。我々提供するMB-280試験資料はあなたの需要を満足できると知られています。我々にとって、Microsoft MB-280試験に参加する圧力を減らして備考効率を高めるのは大変名誉のことです。
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質問 # 68
You are the Dynamics 365 administrator for a group of financial advisors.
Advisors must use one business process flow to guide them through the standard lead to invoice process.
Each table has the following number of stages and steps:
You need to modify the business process flow to make it valid. What should you reduce?
正解：A
解説：
In Dynamics 365, business process flows are limited to 30 stages across all entities within a single process.
Since each entity here (Lead, Opportunity, Quote, Order, Invoice) has 10 stages, the total would be 50 stages, exceeding the limit.
To meet the requirements, you need to reduce the total number of stages to comply with this limitation.
Reducing the total number of steps per stage, tables, or steps won't directly address the stage limit issue.
Reference: Microsoft Documentation - Business Process Flow Limits
質問 # 69
Hotspot Question
You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.
The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.
The lunch bundle is created at $200.00. It will include the following.
You need to explain how the sales staff should manage the product bundle in the opportunity.
What should they do for each scenario? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
正解：
解説：
Explanation:
Determine the price of the product bundle: Add the prices of sandwiches, napkins, and sodas.
Increase the number of sodas at no additional charge: Increase the quantity of sodas in the line item.
Increase the number of sandwiches and charge the price list price for each additional sandwich:
Increase the quantity of sandwiches in the line item.
質問 # 70
You use document management in Dynamics 365 Sales. You use a single, parent SharePoint site collection with several child site records configured for each geographical region.
You make a change on SharePoint to rename one of the child sites.
You need to ensure the document management capabilities continue to function for all associated records.
What should you do?
正解：A
解説：
Since a child site within the existing SharePoint site collection has been renamed, the best approach is to update the relative URL in Dynamics 365 Sales. The relative URL defines the path within the parent site and must match the new name to ensure document management continues to function correctly.
質問 # 71
You are a marketing automation consultant.
Your customer wants to understand the benefits of using the query assist feature in Dynamics
365 Customer Insights - Journeys.
Why might your customer want to use this feature?
正解：D
解説：
The query assist feature in Dynamics 365 Customer Insights - Journeys utilizes natural language processing, which enables marketers to create segments using intuitive language. This allows users to specify their targeting criteria in a more user-friendly way, making it easier for those without extensive technical skills to define and build audience segments effectively.
質問 # 72
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You recently implemented Dynamics 365 Sales within your organization's sales team. Based on the initial evaluation, adoption is limited as most sales users prefer to work from Microsoft Outlook.
You decide to enable the Dynamics 365 App for Outlook.
You need to perform the various actions required. Each correct action is part of the solution but does NOT solve the problem completely.
Action: You give the sales team users the Salesperson security role.
Does this meet the goal?
正解：A
解説：
Correct:
* : From the email settings in the Advanced settings, you migrate email router data from server- side synchronization to Dynamics 365 app for Outlook. [See step 1 below. Use Server-side synchronization]
* You test the email configuration and enable the mailboxes for the Dynamics 365 App for Outlook designated users. [Yes, see step 2 below]
* Select Email Settings within the environment's settings, and set Process Email Using to Server-Side Synchronization. [Yes, see step 1 below] Reference:
https://learn.microsoft.com/en-us/dynamics365/outlook-app/deploy-dynamics-365-app-for-outlook
質問 # 73
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MB-280試験問題集: https://www.passtest.jp/Microsoft/MB-280-shiken.html
P.S. PassTestがGoogle Driveで共有している無料かつ新しいMB-280ダンプ：https://drive.google.com/open?id=1Qab_zvDN9Xqv6l-crKswMiNe7NLR4hwN