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| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment - Identify business process step requirements and map them to OmniScript Components required to implement them |
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
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NEW QUESTION # 180
A business wants to create a reusable OmniScript to capture customer payment information during the order process. The business decides that the first step of the payment process should include:
- Payment type (credit card or bank account)
- Payment amount
Which two elements should the consultant recommend for this step of the process? Choose 2 answers
Answer: A,D
Explanation:
The two elements that the consultant should recommend for this step of the process are: Radio and Currency. A Radio element can display a list of options for the user to choose from, such as payment type. A Radio element allows only one option to be selected at a time, and can also have icons for each option. A Currency element can display a field for the user to enter a currency value, such as payment amount. A Currency element can also have validation and formatting options, such as minimum and maximum values, decimal places, etc
NEW QUESTION # 181
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
Answer: A,B,D
Explanation:
The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from
NEW QUESTION # 182
What is the purpose of a DataRaptor Load?
Answer: A
Explanation:
The purpose of a DataRaptor Load is to write data to Salesforce objects. A DataRaptor Load can map data from an Interface object or a JSON object to one or more Salesforce objects, and perform insert, update, upsert, or delete operations. A DataRaptor Load can also use formulas and functions to transform the data before writing it to Salesforce
NEW QUESTION # 183
A consultant is asked to build a solution where a customer service agent can view an account's full case history, active subscriptions, and quickly launch a "Renew Subscription" process from one screen. What combination of OmniStudio tools best fits this requirement?
Answer: B
Explanation:
This is the classic FlexCard + OmniScript pairing: FlexCard displays the 360?summary (cases, subscriptions) and includes an Action element that launches the OmniScript to guide the agent through the renewal process.
NEW QUESTION # 184
A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?
Answer: B
Explanation:
FlexCards are designed to display data from Salesforce or external sources and launch actions such as OmniScripts, Integration Procedures, or other system interactions.
FlexCards provide a reusable, scalable UI component that aligns with the requirements of maintainability and long-term success.
NEW QUESTION # 185
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