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Salesforce Certified Administrator certification exam covers a wide range of topics related to Salesforce administration, including data management, user management, security and access, automation, and analytics. Salesforce-Certified-Administrator Exam consists of 60 multiple-choice questions that must be completed within 105 minutes. To pass the exam, candidates must score at least 65%.
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Salesforce is a leading customer relationship management (CRM) platform that helps businesses manage their sales, marketing, and customer service operations. The Salesforce platform has become a major player in the CRM space with a wide range of features and services that help businesses automate their processes and create better customer experiences. To ensure that users are getting the most out of the platform, Salesforce offers a variety of certifications for its users. One of the most popular certifications is the Salesforce Certified Administrator Certification.
Salesforce-Certified-Administrator (Salesforce Certified Administrator) Exam is a certification exam that validates one's knowledge and skills in Salesforce administration. Salesforce-Certified-Administrator Exam is designed for individuals who work with Salesforce on a daily basis and want to demonstrate their expertise in managing and customizing Salesforce applications. Salesforce-Certified-Administrator exam covers a broad range of topics, including data management, security, automation, and reporting.
NEW QUESTION # 222
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
Answer: B
NEW QUESTION # 223
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
Answer: A,B
NEW QUESTION # 224
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options
Answer: A,B
Explanation:
Explanation
Dependent picklist and global picklist are two options that can be used to meet this requirement. Dependent picklist allows users to create a conditional relationship between two picklist fields, where the available values in one field depend on the value selected in another field. Global picklist allows users to create a set of picklist values that can be shared across multiple fields and objects, ensuring consistent values and reducing maintenance. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.picklist_global_picklists.htm&type=5
NEW QUESTION # 225
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers
Answer: A,D
Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5
NEW QUESTION # 226
An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?
Answer: C
Explanation:
Explanation
Multi factor authentication (MFA) is a security feature that requires users to verify their identity using two or more factors when they log in to Salesforce. It can help prevent unauthorized access to Salesforce by adding an extra layer of protection beyond username and password. Enabling MFA can be done by administrators in the security settings or by users in their personal settings. Disabling TLS requirements for sessions, customizing organization wide defaults, or enabling caching and autocomplete on login page are not actions that would prevent unauthorized access to Salesforce; in fact, they may reduce security or have no effect on security at all. References: https://help.salesforce.com/s/articleView?id=sf.security_mfa.htm&type=5
NEW QUESTION # 227
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