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Salesforce ED-Con-101 Exam Syllabus Topics:

SectionObjectives
Security and Access Control- Role-based access and permissions
  • 1. Data privacy and compliance considerations
    Education Cloud Fundamentals- Salesforce Education Cloud architecture overview
    • 1. Key objects used in Education Cloud
      • 2. Core Education Cloud data model concepts
        Student Experience and Engagement- Student portals and experience design
        • 1. Communication and advising tools
          • 2. Personalized engagement strategies
            Data Management and Integration- Data architecture and integration patterns
            • 1. Data migration and governance considerations
              • 2. Integration with SIS and external systems
                Student Lifecycle Management- Recruitment and admissions processes
                • 1. Student onboarding processes
                  • 2. Applicant tracking and enrollment workflows
                    Reporting and Analytics- Education Cloud reporting capabilities
                    • 1. Operational analytics for institutions
                      • 2. Dashboards and performance metrics
                        Program and Academic Operations- Course and program management
                        • 1. Scheduling and enrollment management
                          • 2. Academic structure modeling

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                            Salesforce Certified Education Cloud Consultant Sample Questions (Q113-Q118):

                            NEW QUESTION # 113
                            An Admissions office is using Education Cloud to manage its student application review process. The office needs to make sure students cannot edit applications after the submission deadline.
                            Which two features could the consultant use to meet this requirement?

                            Answer: B

                            Explanation:
                            Using OmniStudio FlexCard:
                            OmniStudio FlexCard can be used to create a dynamic user interface that displays the application data in a structured format. This can include conditional logic to show or hide fields based on the submission status of the application.
                            Applying Validation Rule:
                            A validation rule can be used to enforce that applications cannot be edited after the submission deadline. This ensures data integrity by preventing changes to the application record once the deadline has passed.
                            Steps to Implement:
                            Create a FlexCard:
                            Navigate to OmniStudio > FlexCards.
                            Create a new FlexCard that displays application details and includes logic to disable editing past the deadline.
                            Set Up Validation Rule:
                            Go to Setup > Object Manager > Application Object.
                            Create a validation rule to check if the current date is past the submission deadline and prevent edits.
                            Example validation rule: AND(ISCHANGED([Application].Status), [Application].Status = 'Submitted', TODAY() > [Application].Submission_Deadline__c) Testing:
                            Test the FlexCard and validation rule to ensure that students cannot edit their applications after the submission deadline.
                            Ensure the user interface and validation rule work seamlessly together to provide a smooth user experience.
                            Reference:
                            Salesforce OmniStudio Documentation: Creating FlexCards
                            Salesforce Help: Validation Rules


                            NEW QUESTION # 114
                            Where can a customer access the open-source common sprint project code repositories?

                            Answer: B

                            Explanation:
                            GitHub is a web-based platform that hosts open-source code repositories for developers to collaborate on projects1. Customers can access the common sprint project code repositories on GitHub by visiting the Salesforce.org Open Source Commons organization page2. There, they can find various community projects stemming from Salesforce.org Open Source Community Sprints, such as Data Generation Toolkit, Outbound Funds Module, and Membership Schema and Benefits2. These projects are compatible with Education Cloud and can be used to extend its functionality and features. Reference:
                            1: What is GitHub? - GitHub Docs3
                            2: Salesforce.org Open Source Commons - Community Sprint Projects4


                            NEW QUESTION # 115
                            The CRM steering committee that oversees the university's Salesforce implementation needs guidance on governance best practices.
                            Which best practice should a consultant recommend?

                            Answer: B

                            Explanation:
                            The consultant should recommend to hold a standing committee meeting as a governance best practice for the CRM steering committee that oversees the university's Salesforce implementation. A standing committee meeting is a meeting that occurs regularly and consistently with a fixed agenda and attendees. A standing committee meeting can help the CRM steering committee oversee the university's Salesforce implementation by providing a forum to review progress, discuss issues, make decisions, or communicate updates. Assigning only department leaders as champions, asking committee members to join a local Salesforce group, or creating a change management plan are not governance best practices that the consultant should recommend for the CRM steering committee that oversees the university's Salesforce implementation. Reference:
                            https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
                            https://trailhead.salesforce.com/en/content/learn/modules/org-change-management


                            NEW QUESTION # 116
                            A university wants to use Education Cloud for student Advertising and support services.
                            After enabling Education Cloud and Student Success, what should the consultant do next to set up the org?

                            Answer: A

                            Explanation:
                            Enabling Education Cloud and Student Success Hub: Once Education Cloud and Student Success Hub are enabled, the next critical step is ensuring that the correct permission sets and licenses are in place.
                            Permission Set Licenses: Permission set licenses are crucial as they determine the specific features and functionalities that users can access within Salesforce. Ensuring the right permissions are granted helps in managing data access and user roles effectively.
                            Configuration Steps:
                            Navigate to Setup.
                            In the Quick Find box, type Permission Set Licenses.
                            Verify that the appropriate licenses are available and assign them to users as needed.
                            Assigning Permission Sets:
                            Go to Setup > Permission Sets.
                            Review and assign the necessary permission sets (e.g., Student Success Hub) to the relevant users.
                            Validation: Ensure that users have the correct access by logging in as a user and checking if they can see and interact with the necessary components of Education Cloud.
                            Reference:
                            Salesforce Education Cloud Documentation: Salesforce Help: Permission Set Licenses


                            NEW QUESTION # 117
                            The university advancement team wants the ability to track students' prior and current connections to other schools.
                            Which two object should the consultant evaluate to connect students to other educational institutions?

                            Answer: B

                            Explanation:
                            The consultant should evaluate the Education History and Affiliations objects to connect students to other educational institutions. Education History tracks the previous or current education of a Contact, such as the school name, degree, and graduation date. Affiliations track the relationship between a Contact and an Account, such as a student and a school. Relationship is an object that tracks the personal or professional connection between two Contacts, not between a Contact and an Account. Program Plan is an object that defines the requirements for completing an academic program, not the connection to a school. Reference:
                            https://help.salesforce.com/s/articleView?id=sf.ssh_education_history.htm&type=5
                            https://help.salesforce.com/s/articleView?id=sf.ssh_affiliation.htm&type=5
                            https://help.salesforce.com/s/articleView?id=sf.ssh_relationship.htm&type=5
                            https://help.salesforce.com/s/articleView?id=sf.ssh_program_plan.htm&type=5


                            NEW QUESTION # 118
                            ......

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